O365 Support Technician

Job description

Job responsibilities

1. Office 365 Deployment & Support:

• Assist in the rollout and migration of Office 365 services across the organization, ensuring a smooth transition from legacy office products.
• Configure and manage Office 365, including user accounts, licensing, and permissions.
• Support the installation and configuration of Office 365 apps (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, SharePoint, etc.) on client devices (Windows, iOS, Android).
• Assisting in the rollout and migration of SharePoint & OneDrive
• Assist the first- & second-line support teams to troubleshoot and resolve issues related to Office 365 applications, user accounts, permissions, and other O365 components.

2. User Support & Training:

• Provide technical support for end-users regarding Office 365 products and services.
• Offer training and guidance to users on best practices for Office 365 apps, collaboration tools, and cloud storage, In-person and remote.
• Create and maintain user-friendly documentation for Office 365 applications and troubleshooting guides.

3. Configuration and Optimization:

• Configure and optimize Office 365 apps and services to improve productivity.
• Customize Microsoft Teams, SharePoint, and other collaboration tools to meet organizational needs.

4. Collaboration & Communication Tools Support:

• Support Microsoft Teams, including configuration, troubleshooting, and integration with other Microsoft 365 services (e.g., SharePoint, OneDrive).
• Assist in setting up and maintaining SharePoint document libraries for efficient content sharing and data collaboration.
• Work closely with other IT team members (network administrators, system administrators, etc.) to ensure Office 365 integrations and dependencies are well managed.
• Provide feedback and suggestions to improve the efficiency and effectiveness of Office 365.

5. Organisation & Departmental:

• To ensure that all IT services provided within the organisation support the delivery of health care & Corporate services.
• To raise the profile of IT Services to establish a reputation for providing an effective and responsive service.
• To analyse reasons why current processes do not always meet the standard expected, and to propose and subsequently implement measures to rectify this.
• Promote good practice in the use of hardware and software and IT security.
• To ensure a quality client-focused service is delivered to all users.

To undertake any additional duties that may be defined by the IT Service Delivery Manager

Person Specification

Qualifications

• Degree in a relevant subject or equivalent experience

• Microsoft 365 Certified: Fundamentals
• ITIL Foundation

Experience

• Strong experience with Office 365 (SharePoint, OneDrive, Teams, Outlook, Power BI, etc.)
• Experience in managing user accounts, licenses, and permissions
• Experience working with clinical and corporate systems.

• Previous experience with Office 365 rollout, migration, and administration.
• Proven track record of providing technical support for Office 365 or similar cloud-based services.
• Experience with troubleshooting issues related to email, cloud storage, and collaboration tools

Knowledge

• Knowledge of technologies such as PC peripherals, laptops, tablets
• Knowledge of Active Directory, Intune for user and device management.

Skills and Aptitudes

• Excellent communication skills for explaining technical concepts to non-technical users
• Strong problem-solving skills and attention to detail.
• Ability to work independently and in a team environment.
• Time management skills, with the ability to prioritize tasks efficiently.

• Displays enthusiasm for self-development.

Other requirements

• Completer / Finisher
• Flexible and adaptable

• Full, clean UK driving license

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate & District Foundation Trust

Lancaster Park Road

HARROGATE

HG2 7SX

https://www.hdft.nhs.uk/