1st line Support Engineer

Are you passionate about IT Support and are looking for an exciting opportunity?

Our client is a rapidly growing healthcare organisation and they are seeking an experienced 1st Line Support Engineer with a passion for customer service. This role offers the chance to be part of a company that's transforming healthcare through state-of-the-art IT solutions.

The Role

As 1st Line Support Engineer, you will be the frontline of IT support, providing first-level assistance to ensure the smooth operation of both the solution and the wider business. You will be addressing technical issues and contributing to the overall success of their IT team.

Responsibilities:

• Offer frontline support for IT-related queries, ensuring quick and effective resolution.
• Diagnose and troubleshoot technical problems, aiming for minimal disruption.
• Maintain high levels of customer service, ensuring client satisfaction.
• Collaborate with the IT support team to enhance processes and user experience.

Requirements:

• A proactive approach to IT support and a genuine desire to help users.
• Strong communication skills to effectively interact with both technical and non-technical staff.
• Knowledge of Windows OS, databases, hardware, and network systems.
• Ability to work under pressure, efficiently handling incidents and faults.

What They Offer:

• Opportunities for professional growth in a rapidly growing organisation.
• A supportive team environment.

This role requires to to be in the office on a regular basis in Newcastle Upon-Tyne. If you have a passion for IT support and are eager to make a difference in healthcare, apply now!