Digital & IT Lead

Job description

Job responsibilities

KEY RESPONSIBILITIES

• Ensure all IT and technology within the Practice runs effectively at all times. This includes SystmOne, other Clinical Software (ECG / Spirometry etc), NHS Mail, All aspects of Windows, Docmail, the Telephone System, Printers etc
• Responsible for day to day Digital & IT problem management and resolution
• Act as the key liaison between the practice and SCW (NHS IT Support), system, software and telephony suppliers
• Effectively implement software and hardware upgrades and renewals
• Hold the role of Non-Clinical Caldicott Guardian (alongside Clinical CG Lead) - to be the operational lead for GDPR for the Practice
• Be aware of CQC requirements and work to facilitate the practice to meet these requirements
• Being part of leading a cultural change in the practice to be more proactive in the use of IT solutions to facilitate positive change and improved patient care
• Research, identify, recommend and implement new technologies and systems that will enhance patient care and / or clinician workload and / or the cost efficiency for the Practice
• Ensure effective compliance to the NHS Data Security & Protection Toolkit (including annual submission)
• Involvement in the leadership and planning of the work of all practice teams.
• Act as a key lead in the Business Continuity Planning of the Practice
• At the request of the Leadership Team, to provide any of the following reports (example list) at intervals to be established or on an ad hoc basis:

- Capitation / Patient Statistics

- Targets / LCS / QoF figures

- Inadequate smear tests

- Audit / Data Quality

- Recalls

- Workload Analysis

- Appointment Analysis

- Repeat Prescription data

- Birth/death analysis

- Searches for Monthly and Quarterly clinical claims

- Any Other reports as required

• Establish and maintain a set of protocols for the Practice covering all aspects of the role
• Facilitating the IT training of all staff in the team
• To establish and maintain procedures for adequate, regular daily backup of all necessary systems and make regular checks to ensure that backups are not corrupt and that back up restoration would be possible in the event of a problem arising. To establish a protocol for night security and to ensure that this protocol is followed.
• To ensure proper records are maintained concerning System Suppliers and support
• To maintain awareness within the Practice of health and safety matters, particularly regarding computer usage and to advise the Managing Partner accordingly. If necessary conduct a training programme for personnel with regard to this
• In conjunction with the GP & Nurse Rota Lead, involvement in arranging the appointment templates for the Doctors, Nurses, and attached staff (eg FCP / EWS staff)
• Responsible for setting up clinical templates in SystmOne, using the appropriate Snomed codes for the purpose of extracting data from the database for use in audits & reports
• Write and maintain searches to ensure correct data collection for such things as claims and recalls as appropriate
• Represent the Practice at User Group Meetings, including, but not limited to, SystmOne User Group, Accurx, APEX, ICB Digital User Group meetings and feedback / implement changes in liaison with the Managing Partner / IT Partner
• Act as a positive role model to all members of staff at the Practice, patients and third parties; work effectively, efficiently and flexibly alongside other members of the management team to ensure the Practice works effectively and harmoniously and is prepared to go the extra mile

Person Specification

Qualifications

• A levels or equivalent

• Degree Level Educated
• Relevant IT Qualification

Knowledge & Skills

• Understanding of how to work effectively in a fast paced environment
• Problem solving and analytical skill
• Excellent communications skills across all forms of media to include:
• Telephone
• Email
• In person

• SystmOne user
• Previous experience of using SystmOne: proficient in the writing and combining of searches to help plan services
• Strong IT Skills including the ability to write and complete reporting

Experience

• Experience working with the general public
• Experience in IT & Digital Leadership

• Experience working in a healthcare setting
• Experience of working in Primary Care
• Experience in Change Management

Qualities & Attributes

• Personable and Approachable
• Uses own initiative
• Self-Motivated
• Ability to work effectively under pressure
• Hardworking and Reliable
• Resourceful with the ability to think outside the box
• Willingness to undertake assessment and complete further training or qualifications.

• Full UK Driving license and own transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HavensHealth

Address

Anchor Healthcare Centre

Meridian Way

Peacehaven

East Sussex

BN10 8NF

https://www.havenshealth.co.uk/