IT Systems Manager

IT Systems Manager

York, North Yorkshire

£40,000 - £45,000 per annum

Permanent Office based position

Commutable from Leeds, Wetherby, Selby, Harrogate, Thirsk, or Malton

Hours of Work Monday to Friday 8.30am – 5pm

Hawk 3 Talent Solutions are recruiting for an experienced IT Systems Manager for a company based in York, North Yorkshire which offers free onsite parking.

The Role

Reporting to the IT Operations Director, you will be responsible for the processes of the IT department to deliver the user desktop and mobile device experience.

You will work closely with the rest of the IT team to ensure that efficient and clearly documented processes are used consistently across the business.

You will have responsibility delegated to you for some key aspects of the administration of the company systems such as, but not limited to, user account creation, printing configuration and security, network configuration and filtering, using Intune/Auto-Pilot for Desktop imaging management and updates, telephony and supporting infrastructure.

You will spend dedicated time each week, on learning and keeping up to date with IT system and application management to enable them to cover for the absence of the IT Operations Manager and have input to technical changes. You will provide second-line support to the deployment 9 and configuration of user devices to ensure they have the services and configurations to support user needs across the various locations the device might be used and cascade the knowledge acquired to the wider team.

Duties

• To provide full support to staff with all IT & related queries.
• To install, configure, and update all hardware and software as required.
• To work with the IT Operations Manager and IT Technician’s to ensure changes are tested and managed for users
• To administer the IT and Telephone networks as well as the key systems and applications
• To ensure email and ticket-based support requests are responded to in a timely manner and within the set timescales for response, escalation, or completion
• To ensure the production, verification and maintenance of support documentation, reports, checklists and user guides for the team and system users
• To ensure antivirus deployment across the business is kept current and reported risks are mitigated
• To maintain satisfactory standards of safety and security in relation to IT equipment.
• To manage/administer a Microsoft 365 environment i.e. user and group management, licensing, SharePoint and Teams
• To manage Microsoft Intune device management: Configuration profile design/management, Windows application packaging and deployment, Windows AutoPilot device provisioning
• To manage Endpoint and identity protection (through Microsoft Defender): security baselines, email filtering, Endpoint ASR rules
• To manage virtual machines (VMWare & Azure IaaS).

Skills/Knowledge/Experience

• Experience of managing IT Solutions
• Microsoft 365 knowledge
• Experience of Virtual server, VMware or Azure
• Experience of managing DNS, DHCP, Radius and NPS Systems
• Experience of Firewall technologies, Switches and routers
• Networking VLAN configuration
• Excellent problem solving skills
• Project Management Skills
• Excellent communication skills
• Organised

If you would like to apply for the role of IT Systems Manager, then please email your CV to (url removed)  or call Deb on (phone number removed)

Closing date is 10.6.2024 Please note this could change subject to suitable applications.

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future