Application Support Engineer

Application Support Engineer

Balborough, Chesterfield + Home working

Up to £45,000

Your new role

My client are doing some exciting things with Technology, such as the creation of bespoke applications using IoT with cloud-native event streaming to turn our production lines across 16 manufacturing sites, into insightful real time data to improve manufacturing efficiency.

In parallel to the fast passed innovative work, they are also support our live services across the country running around the clock, and are setting our go-forwards technology strategy, including their approach to core systems such as our ERP, HR, logistics, engineering, and supply chain solutions.

They are looking for energetic, fun, and skilled IT professionals who want to be part of their next stage in business and technology transformation, because technology plays an important role in how we operate - and we have the ambition and a plan to develop our capabilities even further.

They are looking to recruit an Applications Support Engineer to promote the availability, performance, security, effective provisioning, implementation, operations and maintenance of all of our applications.

Responsibilities

Developing an excellent understanding of our business processes that are required to support technology in order to solve problems and make improvements.

Perform regular system monitoring to verifying the integrity and availability of appropriate software resources and processes for users.

Perform regular security and performance monitoring activity, implementing and responding to established alerts, to quickly identify possible intrusions and performance issues.

Participate in Incident and Problem resolution, including identification, diagnosis and root cause analysis ensuring rapid resolution and minimal impact on services and data integrity.

Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate.

Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service.

Follow appropriate controls over implementations and changes, maintaining the appropriate level of documentation, to ensure adherence to common process and reference resources are created to describe application changes.

Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services.

Championing service transitions from projects.

Experience needed

Experience in implementing and supporting applications

Ability to understand business processes and operate cross-functionally to resolve technical problems for application software in areas such as: Finance, Supply Chain, Warehousing, HR, Technical, Reporting

iSeries/A400 technical skills

Infor System 21, Navision, Great Plains, Tropos, QlikSense, Kronos, EDI (integrations), PowerApps (desirable)

Some basic server technical skills, including SQL Databases (SQL queries to analyse data) T-SQL

Strong interpersonal skills i.e. written and verbal communication skills

Strong Analytical and presentation skills

Good business acumen

Ability to work well in a team environment (i.e. IT Colleagues and Users, especially end users in the business), and autonomously

Good customer service skills

Flexible and able to make good judgement, where applicable

Able to influence and convince users even at Management level with new ideas and proposals to improve business procedures and IT Systems

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