IT Operations Support Assistant

Operations Support Assistant - 350 Inside IR35/Hybrid Working:

We are seeking a Operations Support Assistant to join an exciting client's team on a temporary basis. You will support the client by answering corporate phone lines and triage service requests raised by Internal and External clients

Key Responsibilities:

• To ensure that the corporate telephone lines are answered in a professional manner and dealing with the callers request in the most appropriate manner.
• To provide an administration service to the accounts helpdesk system by maintaining and administering user accounts, completing password resets and ensuring that client details are kept up to date and accurate.
• To conduct monthly analysis of call stats and Service Requests raised for inclusion into Management reports
• To triage service requests passed to the operations support resolver queues ensuring that the request is dealt with in the most appropriate manner while making sure that all SLA's are adhered to.
• To assist in the creation of business reports for the Service Desk
• To assist with running test scripts for the ICD system upgrades
• To assist the Operations Support Manager with any adhoc requests
• Liaise with support teams/project managers and client relationship managers

Essential Experience in the following is required:

• Working within service desk, customer service and administrative roles;
• Good working knowledge of Microsoft applications (i.e. Outlook, Word, Excel);
• Working on own initiative and not be dependent on continuous hands on leadership;
• A basic knowledge of SQL
• Working well within a close team
• Good communication skills

What you need to do now
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