IT Technical Support Consultant

IT Technical Support Consultant – Leeds
We are supporting our client, a global organisation specialising in Consultancy Services to the natural resources, infrastructure, and property markets worldwide, who due to expansion of their Technical Support provision, are looking to recruit a Technical Support Consultant to work within their globally distributed IT team, to provide IT technical support from their Leeds office to all their users across the global business.

Essential Skills:
Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD, MS Windows 10 & 11 Enterprise, MS365 including Exchange online, Office, Endpoint manager, etc.
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Responsibilities will include:

• Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds.
• Support of the IT environment, including servers, systems, networks, and other devices
• To assist on various projects and upgrades to meet business’s goals.
• Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals.
• Monitor daily backups, manage asset database, and control software register.
• Build positive working relationships with the business.

Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities).
 
Core Technical Experience:

• All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support.
• Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
• Hands-on experience of LAN, WAN and VPN, troubleshooting and support
• Proven track record of working in a support environment supporting multiple users across multiple locations.
• Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Antivirus (MS Defender), Veritas BackupExec, etc.
• Ability to support a wide range of desktop applications.
• Deploying image / software through Intune/SCCM
• Experience of ITIL based call management system, e.g., FreshService
• Basic understanding of managing hardware and software assets and control software register.

 Core Behavioural Skills:

• Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.
• Team-player.
• Analytically minded, able to break down and understand information.
• Must be comfortable with working in a fast-moving, dynamic environment.
• Strongly customer-focused, used to providing support to demanding users.
• Good organisational skills, used to managing and prioritising own workload.
• Ability to report on progress, timescales, outstanding and completed activities.

Salary: c£28K - £32K DOE 
Fully office based.