Administrator
Job summary
An excellent opportunity has arisen for a friendly, enthusiastic, and patient-focused individual to join our busy Talking Therapies admin team based at the Wulstan Unit, Worcester.
Applicants are required to have excellent organisation and communication skills which are required to effectively liaise with a wide range of professionals and patients. This post will suit an individual with a proven track record of being able to use interpersonal skills to interact and communicate appropriately with a variety of patients from differing backgrounds and cultures, patients who have special needs, including physical and mental disabilities, learning difficulties and with patients who are anxious and/or upset. We are a supportive and passionate team and in return we will provide you with full training to ensure that you can succeed in this role.
You should have recent, relevant administrative experience with good IT skills and knowledge of a range of office procedures including Microsoft Office (Word, Excel and Outlook).
This is a permanent post 37.5 hours per week. Monday to Friday from 9am until 5pm.
If you would like to discuss the post in further detail please contact the Recruiting Manager, details at the top right of the advert.
Main duties of the job
Key responsibilities for this role include dealing with incoming telephone calls, processing referrals, booking appointments, attending meetings to provide professional minutes and general day to day office duties. The role will include contact with patients, carers, professionals (internal and external) and colleagues daily.
As well as being part of the admin team, you will act as a member of the wider NHS Talking Therapies admin function providing support and cover when required, liaising with the clinical team and actioning daily admin tasks. You are required to have a high level of organisational skills, be self-motivated and a team player and have a proven track record of being able to work accurately and to deadlines in a confidential manner. The ability to work autonomously within defined parameters is essential.
The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus when dealing with internal and external queries.
You will use our in-house IT systems, CareNotes and IAPTus, for which full training will be provided.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Job description
Job responsibilities
Administration duties specific to the role.
Providing support as required e.g. answering telephone calls, booking patients in for an assessment appointment, data input, liaising with patients, professionals and colleagues, appointment and diary management, maintaining accurate records, minute taking.
The role may require telephone contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Additional Criteria
- Willingness to commit to continuing professional development and undertake relevant training as required
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with sensitive and confidential information
- Ability to meet the travel requirements of the role
Qualifications
- Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Skills & Abilities
- General office skills
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Good level of literacy and numeracy
- Standard IT skills
- Good organisational skills
Experience
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)
- Previous relevant NHS experience
- Minute taking experience
Knowledge
- Knowledge of office procedures
- Working knowledge of Microsoft Office Packages (Word, Excel and Outlook)
- Understanding of the confidential nature of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Wulstan Unit
Newtown Hospital
Worcester
WR5 1JG
https://careers.hacw.nhs.uk/
- Company
- Herefordshire and Worcestershire Health and Care NHS Trust
- Location
- Worcester, United Kingdom WR5 1JG
- Employment Type
- Permanent
- Salary
- £22816.00 - £24336.00 a year
- Posted
- Company
- Herefordshire and Worcestershire Health and Care NHS Trust
- Location
- Worcester, United Kingdom WR5 1JG
- Employment Type
- Permanent
- Salary
- £22816.00 - £24336.00 a year
- Posted