2nd Line Team Leader

Service Desk Team Leader

Gloucestershire - Hybrid

Up to £40k DOE

Are you an experienced Service Desk Team Leader or ready to take the next step in your career?

We have an exciting opportunity for a Service Desk Team Leader to manage a small team of 1st/2nd Line Support Engineers, delivering top-tier IT support and customer service.

Benefits

• Competitive salary
• Career progression and professional development
• Supportive, inclusive team culture
• Hybrid working – 2 days in office

Key Responsibilities

• Lead and support a team of 1st/2nd Line Support Engineers
• Provide technical guidance and ensure top-tier customer support
• Conduct one-to-one reviews, coaching, and KPI tracking
• Facilitate site visits and on-site client support

Required Skills and Qualifications

• Technical expertise in Windows Desktop (10/11), Windows Server 2012 R2, Office 365, Azure AD, and wireless networks
• Driving licence  – do to travel to clients
• Networking knowledge of LAN, WAN, firewalls, and CISCO Meraki
• ITIL certification or equivalent experience (preferred)
• Strong leadership, customer service, and communication skills
• Experience mentoring and supporting a team to meet KPIs

Salary
Our client offers a competitive salary up to £40k, depending on experience. Join a forward-thinking company committed to career growth, technical excellence, and employee well-being.

If this opportunity excites you, please apply with your CV. We promise to review every application fairly and equitably.

As champions of diversity and inclusion, we ensure an accessible recruitment process. If you need reasonable adjustments during the application or interview process, let us know, and we’ll be happy to accommodate your needs.

Hooray is acting as an agency on behalf of the client for this position. Our purpose is to pioneer ethical recruitment for a better working world. We’re proud to be a corporate member of the REC, the recruitment industry's leading professional body.

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