Network Engineer Apprentice
As an IT Apprentice, you will play a vital role in our mission to provide top-notch technical support, proactive maintenance, and innovative solutions to our valued customers. Working closely with our experienced team, you will have the opportunity to learn and grow in a dynamic and supportive environment.
Role
If you are passionate about technology, eager to learn, and thrive in a collaborative and fast-paced environment, we invite you to join our team and be part of our exciting journey.
Please note that the responsibilities, skills, and requirements for this position are outlined in the sections below.
Responsibilities:
- Work collaboratively as part of a team, embodying our value of teamwork, to provide exceptional technical support for customers' existing hardware and/or software installations. Promptly resolve issues using available resources and actively share knowledge with teammates to foster a culture of learning, teaching, and growth.
- Demonstrate empathy, in line with our values, by actively listening to customers' concerns, understanding their needs, and providing the best possible solutions that align with their requirements.
- Answer customer phone calls, log support tickets, and diligently work on them until resolution, ensuring high customer satisfaction.
- Assist in building and configuring new hardware and network infrastructure, including routers, wireless devices, switches, wireless bridges, IP cameras and running network cabling, while showcasing a passion for helping people improve through the use of technology.
- Install, configure, and support network infrastructure, as well as provide basic support for cloud service applications such as Microsoft 365, Google Workspace platforms, and server support such as Windows Server, Linux, and more.
- Respond to alerts from our proactive maintenance systems for networks, infrastructure and wireless technologies, actively contributing to the goal of delivering high-quality managed services. Take proactive measures to minimize outages and reduce downtime for our customers.
- Collaborate with senior team members, demonstrating teamwork, to troubleshoot and resolve complex technical issues. Embrace the opportunity to learn from experienced professionals and contribute to the team's growth.
- Support the maintenance and management of IT documentation, ensuring accurate and up-to-date records are maintained for easy reference. Demonstrate attention to detail and a commitment to growth and development.
Training
Why choose our Network Engineer Level 4 apprenticeship?
Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education or already employed in the tech sector and looking to take the next step. The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills, and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.
QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:
- Get equipped with the advanced technical skills needed for the role
- Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
- Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
- Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
- Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Benefits:
- This is a full-time position based at our office.
- The role will require occasional travel to client sites for onsite support or project implementation.
- Working hours may vary, and flexibility is required to accommodate client needs and deadlines.
- We offer a competitive salary and opportunities for professional development and training.
- As part of our commitment to learning and growth, we encourage and support employees in pursuing relevant certifications and attending industry conferences and events.
- Our company values a collaborative and inclusive work environment, where teamwork and knowledge-sharing are highly valued.
- We are committed to equal opportunity employment and welcome applications from individuals of all backgrounds and experiences.
- Lastly, we encourage our staff to play further key roles in our ongoing expansion as we build our business. As such, there will be plenty of opportunities to progress your career within the company.
- Apprenticeship Standard
- Network engineer (level 4)
- Training Provider
- QA LIMITED
- Working Week
- Monday – Friday, 9am - 5:30pm (out of hours may be requested with notice as overtime)
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 2nd July 2024
- Start Date
- Monday, 15th July 2024
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Team working
Qualifications
- 3 of any subject GCSE or equivalent, grade 4+ (A* - C) (Essential)
- Maths & English GCSE or equivalent, grade 3+ (D or above) (Essential)
- IT A Level or equivalent, grade an A Level (Essential)
About the Employer
ICONOLOGY LTD
At Iconology Ltd, we are a leading Managed Service Provider (MSP) based in Kent, dedicated to delivering exceptional IT solutions and support to our diverse client base. We believe in fostering a culture of learning, collaboration, and growth, where every team member has the opportunity to excel and contribute to our shared success.
- Company
- ICONOLOGY LTD
- Location
- The Oak, Ashford Road, Newingreen, Hythe, Kent, England
- Employment Type
- Higher Apprenticeship
- Salary
- £22,000.00
- Posted
- Company
- ICONOLOGY LTD
- Location
- The Oak, Ashford Road, Newingreen, Hythe, Kent, England
- Employment Type
- Higher Apprenticeship
- Salary
- £22,000.00
- Posted