Junior Customer Services Advisor Apprentice

In-tend are a leading software provider of e-Procurement systems to both a UK and international client base and employ over 40 staff.  The company has an excellent and proven history of providing apprenticeship, all of which have the potential to lead to full time permanent employment.  

Throughout the apprenticeship, In-tend are offering the opportunity to learn about the company, their customers and their range of products and services, whilst affording the opportunity to gain knowledge in core office based skills being fully supported throughout the apprenticeship.  

Level 3 Customer Service apprenticeships will be considered for anyone with Level 2 already, and there is the opportunity over time to move to other business departments within the company. 

We are looking for individuals who are keen to develop in a professional role – with this in mind the right candidate must not only be able to look professional but also act that way in an open plan office based environment.  They must be able to work in a quiet professional environment.

The right person would be self motivated, enthusiastic with good customer care and focus in mind. They would be keen to take on the challenges of learning about all of our products and services to become well rounded asset to the company.

Preferable have some customer services experience.  Essential to be organised, confident and focused.

• Job Function:
   Pro-actively learn and understand In-tends range of goods and services and participate in continual training
•  Contact In-tend’s customer and prospective customers for account management and sales purposes; to include calls to current and potential customers; following up on advertising enquiries; following up seminar
  delegates offering additional products or services, and following up on event enquiries to aid with revenue
  generation for the relevant department/company
• Identify enquiries which may lead to further training or product or services sales, and pass to the relevant department for follow up to ticket resolution
• Provide appropriate and timely telephone and/or e-mail assistance/responses to inbound correspondence -
  to include internal and external customers/clients and suppliers
• Keep In-tend’s own CRM database, In-manage up to date electronically, complying with GDPR legislation in
  respect of data.
• Liaise with other departments for optimal resolution of customer queries
•  Manage expectations of customers and/or provide difficult messages
• Share knowledge and work as part of a team to achieve any monthly performance indicators and sales targets
  as advised to you
•  Ensure all communications with customers are carried out in line with the written standards and procedures
  defined by the Company and in a professional business manner
•  Attend training to develop relevant knowledge, techniques and skills
•  Any other duties and responsibilities as required as the role develops or requested by the Senior Management
  Team

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Patience
• Personal Presentation

• English GCSE, grade 4 or above (Essential)
• Maths GCSE, grade 4 or above (Desired)