AV/IT Helpdesk Support Engineer
IN2-AV are working with a long-established and successful AV Systems Integrator based on the South Coast.
Due to an increasing workload in their busy IT department, they are now recruiting for an AV/IT Helpdesk Support Engineer.
Within this role, you will be reporting to the Team Lead and providing support for all of the IT/AV systems within the companies clients. You will be supporting all team members, providing desktop hardware, mobile and software device troubleshooting, with a high level of customer service included.
The roles and responsibilities include:
Due to an increasing workload in their busy IT department, they are now recruiting for an AV/IT Helpdesk Support Engineer.
Within this role, you will be reporting to the Team Lead and providing support for all of the IT/AV systems within the companies clients. You will be supporting all team members, providing desktop hardware, mobile and software device troubleshooting, with a high level of customer service included.
The roles and responsibilities include:
- The monitoring of the helpdesk system for inbound issues.
- Ensuring all issues in question are logged and documented within the Helpdesk system.
- Assessing issues in timely manor, and taking the necessary steps to help resolve, and if unresolved, escalate and refer these issues to Level 2 support level team members.
- Be prepared to also be able to deal with any remote issues the IT/AV systems have.
- Ideal candidate will have an IT based qualification/background.
- Have a thorough interest in AV/The Audio Visual space.
- Excellent communication skills.
- Strong understanding of Microsoft Windows 10 desktops and laptops.
- Microsoft active directory, exchange server and windows server knowledge.
- Exposure to AV Systems such as - Crestron, Extron, AMX, MS Teams, Q-SYS, Dante, Shure, Biamp.
- Company
- IN2-AV Recruitment
- Location
- Bournemouth, Dorset, United Kingdom
- Employment Type
- Permanent
- Posted
- Company
- IN2-AV Recruitment
- Location
- Bournemouth, Dorset, United Kingdom
- Employment Type
- Permanent
- Posted