First Line IT Support Apprentice
We are now looking for an eager candidate to join us as an apprentice.
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT Cloud Network Specialist - Level 3 Apprenticeship. The role will include helping with documentation used across the company and help with project documentation.
Role
Main role / Responsibilities [will include but not be limited to]:
- Verify/duplicate the exact problem
- Raise a bug fix form with detailed information about the issue.
- Include process flows, decision/action outputs and specify any rules required to help Developers code a solution
- Liaise with customer and second line support to resolve issues on the phone, MS Teams, Freshdesk Portal and e-mail
- Update help material to reflect the change and upload to our online Customer Support site
- Set up new user account access to the Support Site. Action licences and set-up new users
- Must be able to adhere to strict SLA response times and prioritise workload accordingly
- Produce procedural documentation, diagrams and written instructions for repeated support calls to enable customers to help themselves using our Support website
- Create and update training manuals
Training
Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
- Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
- Learn about core networking principles, including network addressing, cloud, virtualisation and security
- Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
- Train with QA – the largest and leading provider for both Microsoft and AWS training
- Learn technical content that aligns to, and is relevant to, employers and the market
- Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.
Upon successful completion of the apprenticeship there is a strong possibility you will gain full-time employment.
Company perks:
- Annual pay review
- Annual bonus (discretionary)
- Wellbeing support
- Social club
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- All details will be confirmed upon interview.
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 3rd July 2024
- Start Date
- Monday, 29th July 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Team working
- Non judgemental
Qualifications
- any subject --- x3 GCSE or equivalent, grade 4+ (A-C) (Essential)
- English GCSE or equivalent, grade 3+ (D or above) (Essential)
- Maths GCSE or equivalent, grade 3+ (D or above) (Essential)
About the Employer
INFRASTRUCTURE ASSET MANAGEMENT LTD
We are a dynamic, rapidly growing company with 20 years’ experience as a leading software provider, in the UK and internationally. We excel in the delivery of high quality, customisable asset management software to support organisations' key aims and objectives. Dedicated to our core values of Customer, Communication and Collaboration - we work as a team to drive our company forward by providing the best product experience for our customers.
- Company
- INFRASTRUCTURE ASSET MANAGEMENT LTD
- Location
- 4 Brook Office Park, Folly Brook Road, Emersons Green, Bristol, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted
- Company
- INFRASTRUCTURE ASSET MANAGEMENT LTD
- Location
- 4 Brook Office Park, Folly Brook Road, Emersons Green, Bristol, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted