IT Support Engineer

IT Support Engineer required by my leading client in Aylesbury

• Provide first and second-line IT support to staff 
• Maintain, update, and monitor IT systems to ensure optimal performance.
• Manage IT administration tasks, including user account setup, asset tracking, and MIS support.
• Create and update IT documentation, user guides, and help materials.
• Oversee IT hardware replacement cycles to maintain system efficiency.
• Assist in the planning and execution of IT projects.

Person Specification

Essential:

• Proven experience in a customer-facing technical support role.
• Strong communication skills, both verbal and written, with the ability to engage effectively in person, over the phone, and via email.
• Quick learner with the ability to adapt to new systems and processes.
• Strong analytical and problem-solving abilities with a logical approach.
• Strong teamwork skills with a collaborative approach.
• Ability to build positive relationships and provide patient, supportive assistance.
• Excellent time management and organizational skills.
• High level of accuracy in administrative tasks.
• Reliable, trustworthy, and able to handle sensitive and confidential information.

Technical Skills:

• Configuration and troubleshooting of:
  • Microsoft client and server operating systems.
  • Active Directory & Group Policy.
  • Microsoft 365 administration.
  • Networking, including DHCP, DNS, and VLANs.
  • Wireless networks, web filtering, and antivirus management.
  • IT infrastructure and cloud-based systems.
• Commitment to professional development and keeping up to date with industry trends.
• Must be able to drive as limited transport links / undergo a DBS check and possess the right to work in the UK