User Service Manager (m/w/d)

User Service Manager (m/f/d) - Real Estate/Facility Management/Project Management/Construction Projects

Project:

For our customer Roche Diagnostics International AG based in Rotkreuz we are looking for User Service Manager (m/f/d).

Background:

Our department is the first point of contact for building users for applications relating to space and infrastructure, changes in use, and minor construction measures. The requests are received and dealt with in a solution-oriented manner.

To support our small team of 3 Building Managers we are looking for a other building managers who, in addition to the services, also take care of holiday replacements takes over.

The main tasks of the User Service Manager include the roles of Service Integration Manager and the User Team Lead (small projects). The focus is on the comprehensive support of the various user groups as well as the implementation and Implementation of strategies to successfully launch new and existing services and products integrate and accompany.

The perfect candidate has a relevant professional qualification of more than 3 years Professional experience. In addition, this person is experienced in project management and in leading of construction projects. In addition, the person has very good communication and Presentation skills as well as a strong understanding of customers and high Customer orientation. Ultimately, the candidate communicates fluently in German and very well in English.

Tasks & Responsibilities:

• The development and implementation of optimal solutions for the user groups in close cooperation with the business partner
• The preparation and coordination of applications and user concerns regarding areas, infrastructure, changes in use and minor construction measures
• The commissioning and coordination of service providers, operators, facility services or provider managers in the implementation of services
• The initialization of projects and the creation of the project charter
• The creation of user requirements and detailed user requirements specifications
• Support in operational area planning in coordination with the operational area manager
• Assistance in the coordination of the move, especially in the case of several larger, phased moves
• Creating business cases, evaluating possible solutions, clarifying financing and ensuring communication with users and organizations
• Ensuring the implementation of user needs
• Collaboration on infrastructure expansion
• Responsible for the initialization of the projects and the creation of the project charter

Must-Haves:

• Completed training in Real Estate & Facility Management or similar (apprenticeship, Bachelor)
• 3 years of relevant professional experience in Real Estate & Facility Management
• Proven experience in project management and successful management of construction projects
• Proven ability to understand customer needs and implement them within projects
• Very good communication and presentation skills as well as a strong understanding of customers and a high level of customer orientation
• Independent and reliable working style
• MS Office & Gsuite knowledge
• Fluent German/English B2 Intermediate

Reference no.: 923496OK
Role: User Service Manager (m/f/d)
Industry: Pharma
Location: Rotkreuz
Workload: 100%
Remote/Home Office: 1-2 days max.
Start: immediately (latest possible start date: October 1st, 2024)
Duration: permanent
Application deadline: June 27th, 2024

If this position has aroused your interest, please send us your complete dossier via the link in this ad.

About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specializes in the placement of IT candidates for contract work. We were founded in 1997 by IT professionals and therefore know how important professional support is when looking for and working on projects.