IT Trainer & Process Analyst

Our client has a permanent vacancy for an IT Trainer & Process Analyst to join their close-knit, friendly IT team.

You will be responsible for designing and delivering IT training, improving employee technical skills and supporting the IT Director with various tasks in order to provide a smooth IT process for the business, whilst ensuring employees IT needs are met. 

Some of these duties will include:

•             Identify IT training needs for all users, across all offices

•             Design and maintain all training materials, user guides and training videos for all required IT training

•             Maintenance and delivery of the IT Induction programme for new starters

•             Design and deliver of a range of structured and ad hoc training opportunities and providing advice and guidance to users, at all levels, across the business

•             Contribute to the policing of IT quality standards and IT policies throughout the business

•             Supported by the IT Director and other members of the Digital Adoption Team, work with each department to document business processes and identify efficiency savings through the use/adoption of technology

A little about you:

•             Knowledge/understanding of IT packages such as Microsoft Office, Microsoft Windows

•             Strong communication and presentation skills

•             GCSE Grades A to C or equivalent

•             Excellent attention to detail and confidentiality

•             Excellent communication skills (written and verbal)

•             Ability to work professionally and independently

•             A working and support knowledge of legal software applications is desirable

•             Good customer service skills

Work Location: In person, contracted office with ability to travel to other regional offices when required.

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application.  If you wish to apply for further roles please do so.