1st/2nd Line Support Engineer

In Technology Group are looking for a 1st/2nd Line Support Engineer to join one of our clients in North London, based on site.

As a 1st/2nd line support engineer, you will be responsible for providing up to L2 solutions for their clients, acting as a senior point of contact for resolutions from the service desk and escalating above as appropriate.

Daily Responsibilities:

• Be responsible for 1st/2nd line support, both in person and remotely
• Oversee the provision of support to multiple clients across various sectors.
• Resolve hardware, software and network issues
• Ensure that SLAs are being met in an efficient and timely manner
• Prioritise tickets and escalate as needed

Person Specification:

• Strong understanding around the M365 stack
• Good understanding of Networks
• Strong experience with Active Directory
• Strong understanding of Windows Servers
• Previous experience working for a Managed Service Provider would be beneficial

Salary will be from £26,000 to £33,000 DOE.

Sponsorship is not available with this role.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.