1st Line Support Engineer

Job Title: 1st Line Support Engineer
Location: Oxford (On-site)
Salary: £25,000 - £27,000 DOE + Benefits

About the Role
We are working with a growing independent retail business based in Oxford that is looking for a friendly and proactive 1st Line Support Engineer to join their in-house IT team. This is a fantastic opportunity for someone early in their IT career to gain hands-on experience in a supportive environment, with exposure to a wide range of technologies and retail systems.

You'll be the first point of contact for all IT-related issues across the business, supporting users across retail and office environments.

Key Responsibilities

• Provide first-line technical support to end-users (in-store and office staff) via phone, email, and face-to-face.
• Troubleshoot hardware, software, and basic network issues.
• Set up and maintain desktops, laptops, POS systems, printers, and mobile devices.
• Log, track, and update support tickets through the internal helpdesk system.
• Escalate more complex issues to 2nd line or external IT partners as needed.
• Assist with onboarding new employees - including IT equipment setup and basic training.
• Perform routine system checks and IT housekeeping tasks.
• Maintain inventory of IT assets and ensure equipment is up to date and secure.

What We're Looking For

• Some experience in a 1st line support role, helpdesk, or IT technician position (retail sector experience a plus).
• Basic understanding of:
• Windows 10/11 and Microsoft 365 applications
• Printer and peripheral troubleshooting
• Password resets, user account management (Active Directory basics ideal)
• A genuine passion for IT and helping others.
• Excellent communication and problem-solving skills.
• Ability to work independently and manage time effectively.
• A positive, can-do attitude with a willingness to learn and grow.
• Experience supporting EPOS systems or handheld retail devices. (beneficial)
• IT-related qualifications (e.g., CompTIA A+, Microsoft Fundamentals, etc.) (beneficial)

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.