2nd/3rd line IT Engineer

Job Opportunity: 2nd/3rd line IT Engineer
Location: Birmingham
Salary: £35,000

Are you a skilled IT professional passionate about delivering outstanding technical support? Join our dynamic team as a Service Desk Analyst/Engineer, where you'll play a critical role in providing 2nd and 3rd line support for IT and Communications. Be part of a service-oriented team, troubleshoot technical issues, and contribute to maintaining a seamless IT experience for on-site and remote users.

Key Responsibilities:

• Provide expert 2nd and 3rd line support for technical issues, both on-site and remote.
• Troubleshoot and resolve networking tasks, escalating issues when necessary.
• Configure and deploy hardware/software, maintain systems, and support printers/scanners.
• Manage Active Directory and Exchange user accounts, file security, and backups.
• Work on implementation projects for new technologies and assist in end-user training.

What We're Looking For:

• ITIL v3-4 Foundation and experience in an ITIL-based environment.
• Strong knowledge of Windows Servers, Microsoft Office 365, Active Directory, and VMware.
• Hands-on experience with TCP/IP networking, VPNs, firewalls, and cloud environments like Azure.
• Excellent problem-solving skills and a logical approach to fault resolution.
• A proven ability to manage workload effectively, prioritize tasks, and work independently.
• Team player with a professional, customer-focused approach.

Ready to elevate your IT career? Apply now and be part of a team that values customer service and technical excellence!

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In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.