2nd Line Support Engineer

In Technology Group are supporting one of our MSP clients recruit for an experienced 2nd line engineer.

As a 2nd line support engineer, you will be responsible for providing L2 solutions for their clients, acting as a senior point of contact for resolutions from the service desk.

Daily Responsibilities:

• Be responsible for 2nd line support, both in person and remotely
• Oversee the provision of support to multiple clients across various sectors.
• Resolve hardware, software and network issues
• Ensure that SLAs are being met in an efficient and timely manner

Person Specification:

• Strong understanding around the M365 stack
• Good understanding of Networks
• Strong experience with Active Directory
• Strong understanding of Windows Servers
• Previous experience working for a Managed Service Provider would be beneficial

This role will be fully onsite.

£30-£35k

South East London

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.