IT Support Engineer- 1st/2nd Line

Job Title: IT Support Engineer (1st/2nd Line Support)
Location: Essex (fully onsite)
Salary: Up to £35,000 per annum (DOE)

My client is a well-established and reputable solicitors firm in Essex, providing expert legal services across a range of sectors. They are currently seeking an IT Support Engineer to join their team, offering 1st and 2nd line technical support to ensure smooth and efficient day-to-day IT operations.

Key Responsibilities:

• Provide 1st and 2nd line IT support to staff across all departments.
• Troubleshoot hardware and software issues (desktops, laptops, printers, etc.).
• Maintain and support Microsoft Office 365, Windows 10/11, and other legal-specific applications.
• Set up and configure new hardware and software for users.
• Assist with network connectivity issues (Wi-Fi, LAN, VPN).
• Support security protocols, including antivirus updates and ensuring systems meet data protection standards (GDPR compliance).
• Assist in managing user accounts (Active Directory) and email accounts.
• Provide remote and on-site support as needed.
• Document issues, solutions, and procedures effectively.
• Liaise with third-party vendors and escalate issues where necessary.

Skills & Experience:

• Proven experience in a 1st/2nd line IT support role.
• Strong knowledge of Windows operating systems, Office 365, Active Directory, and remote support tools.
• Familiarity with troubleshooting network issues (DNS, DHCP, TCP/IP).
• Excellent communication and customer service skills.
• Experience working within a professional services or legal environment (desirable).
• Ability to manage multiple tasks, prioritize workload, and work effectively under pressure.
• Knowledge of legal case management systems is a bonus.

Qualifications:

• Relevant IT qualifications (CompTIA A+, Microsoft certifications, etc.) are desirable but not essential with sufficient hands-on experience.

If you're an enthusiastic and driven IT professional looking for a new challenge in a dynamic legal environment, we'd love to hear from you!

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.