IT Team Lead

IT Team Lead

Milton Keynes (hybrid- 2x days a week onsite)

£(phone number removed) + excellent benefits

I am working with a leading retail provider looking for an experienced hands-on technical engineer to join their team. You will be responsible for managing a team of 4 engineers (1st/2nd line) whilst also providing hands-on support to external clients.

Responsibilities:

• Provide technical support to our customers who may log calls by phone, email or direct via the support portal

• Support First Line and Second Line Engineers by coaching, mentoring and knowledge sharing and help with any tickets they may have trouble with.

• Use the Enterprise IT tool sets to proactively monitor, manage and improve the computer systems run by us on behalf of our customers

• Take ownership of cases and managing them in a logical and methodical manner and proactively update the customer

• Conducting full and thorough diagnostics with end users to enable a swift resolution

• Ensuring all cases are progressed & cleared within SLA - escalating to other internal and external teams as appropriate

• Identify and escalate repeat issues or service risks into service management teams

• Sharing knowledge with team colleagues and provide coaching where needed, while managing the knowledgebase

• Manage several scheduled tasks for customers, designed to ensure that the customers systems remain operational

• Ensure Service Desk processes are being followed and support updating any out-of-date processes.

Skillset:

• Microsoft Intune
• Azure/Azure AD
• MS Exchange
• Networking- DNS/DHCP, LAN/WAN, TCP/IP
• SharePoint
• SCCM
• Office 365 administration
• Windows Servers (Apply online only)

If this is something you'd be interested in, please apply for immediate consideration.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.