Technical Support Engineer

Join a team shaping the future of technology, within a forward-thinking company dedicated to championing emerging technologies.

You’ll thrive and grow within your role as either a 2nd or 3rd line technical support engineer(our client are hiring for multiple positions at both levels) - resolving escalated queries efficiently, maintain top-tier customer service, manage customer documentation meticulously, and adhere to service management principles.

Technologies you’ll work with include: HPE server/SAN infrastructures, Hyper-V and VMware, Windows Server/Desktop OS and Microsoft products, Sophos and networking products, Managed backup solutions, Hosted VOIP solutions, and LAN/WAN technologies.

Experiences we are most interested in:

• Strong experience of 2nd/3rd tier IT helpdesk experience, experience within MSPs
• Recognised Industry certifications are desirable (CompTIA A+, MS certifications, Network+, CCNA)
• Experience with: Active Directory, Group Policy, Windows OS, DNS, DHCP
• Proven ability to handle major incidents and lead root cause investigations
• Exceptional communication skills and a driven personality
• Driving licenseBottom of Form

This is a full-time role with a hybrid working arrangement (2-3 days a week in Cardiff), and this role does not offer sponsorship.
Please ‘Apply Now’ to be considered or contact Rachael for a confidential chat: (url removed)