Apprentice Purchasing and Customer Service Administrator Level 2

We are a well-established import and distribution company looking to expand our purchasing team. You will be assisting the purchasing department in the organisation of the supply chain process, for all materials, goods and services required by the company to meet customer requirements.

Key Responsibilities:

• To assist in the purchasing of all materials, goods and services to ensure in line with the relevant documentation and to meet customer order requirements
• To assist in placing and managing purchase Orders according to the purchase requisition or customer contract
  To liaise with the marketing department & the supplier to ensure label artwork is supplied on time
• To assist in determining Customer requirements before shipping of the product
• To assist in ensuring product deadlines and timescales are met, approvals are sought before shipment is released and co-ordinate with suppliers / partners ensuring that the stock meets the quality required
• To assist in arranging for samples to be produced
• To assist in the organisation, follow-up and monitoring of the logistics of all Purchase Orders until goods are delivered as per order requirements
• To assist in the production of all relevant documentation i.e. invoices, certificates, etc. ensuring full traceability of the products and adhering to set standards
• To update systems, ensuring all processes are documented and all necessary documentation provided to accompany the stock
• To support relations with current suppliers to the highest levels and liaise with suppliers to resolve any outstanding queries and issues
   

Shipping

 To assist in the coordination of shipping functions related to orders
 

Sales Support

• To assist in providing information / Quotations in a timely manner
• To assist in providing support to all sales functions
• To ensure that any time delays are communicated at the earliest opportunity
   

General Administrative support to the Supply Chain Team Leader:

• To organise, plan and prioritise work - developing specific goals and plans to prioritise and meet deadlines
• To support customer services for product re-calls, product traceability and disaster planning
• To assist with administrative tasks
• To support the preparation of presentations, reporting and analysis
   

Skills and qualities: 

• Take pride in their work and have a can-do attitude
• Be organised, assertive and have a good eye for detail
• Be able to manage multiple workloads and work to timely demands
• Have strong prioritising skills
• Be able to think on their feet and have an innovative approach to their work
• Must be a team player, and work as an active team member to complete team goals, but also be able to work on own initiative
• Be a good problem solver and be able to think outside the box to find the best solutions
• Ability to work quickly under pressure to hit deadlines
• Have the desire to learn and progress within the industry
• Have good verbal and written communication skills to liaise effectively with suppliers and colleagues
• Self-motivated and driven with a positive and hardworking attitude
• Attention to detail
• Excellent communication skills - maintain a professional manner when communicating to both internal and external customers
• Excellent time management and organisational skills
• Encourages high standards in others and share learnings – working as a team to achieve team/business goals

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Excellent time keeping

• Maths and English GCSE or equivalent, grade 4/C or above or equivilent (Essential)
• ICT - Knowledge of Outlook, Excel and Word BTEC or equivalent, grade Pass, Merit or Distinction (Desired)