IT Manager (NetSuite)

IT Manager (NetSuite)

Location: Hemel Hempstead (Hybrid)

*You will be expected to work from the office at least 50% of the working days.

Job Description

We are looking for a motivated, passionate Application Manager/ IT Manager (NetSuite) to develop and execute a strategic roadmap for the organisation's application portfolio, aligning it with business objectives and technology trends.

This includes:

-Identifying opportunities for application modernisation, consolidation, and optimisation.

-Manage the entire lifecycle of applications, from requirements gathering and design to development, testing, deployment, and ongoing support.

-Ensure applications meet quality standards, performance targets, and user expectations.

-Lead a team of developers across the regions, testers, and analysts, provide guidance, mentorship, and performance feedback to team members to foster their professional growth and success.

-Collaborate with software vendors and third-party service providers to evaluate, select, and integrate off-the-shelf applications.

-Manage vendor relationships, contracts, and service level agreements (SLAs) to ensure timely delivery and support.

-Oversee the planning, execution, and monitoring of application development projects, ensuring they are delivered on time, within budget, and according to specifications.

-Coordinate resources, manage risks, and communicate project status to stakeholders.

-Establish and enforce policies, standards, and best practices for application development, deployment, and maintenance.

-Ensure compliance with regulatory requirements, security standards, and industry frameworks (e.g., ITIL, COBIT).

-Collaborate with business stakeholders to understand their requirements, priorities, and challenges.

-Advocate for the adoption of technology solutions that drive business value, improve efficiency, and enhance customer experience.

-Implement processes and procedures for managing changes to applications, including software updates, patches, enhancements, and migrations.

-Minimize disruption to business operations while ensuring the integrity and stability of the application environment.

-Monitor the performance and availability of applications, identifying opportunities for optimization and improvement.

-Implement performance tuning measures, scalability enhancements, and resource utilisation optimisations as needed.

Key Responsibilities:

-Responsible for the application and the future functional development

-Ensure User Acceptance Testing and end user training are completed for all application changes

-Provide advice to the business about the operating model, and to further develop as required

-Lead and develop the Applications capability across the business, establishing a baseline organisational design required for each functional area of the business to take responsibility for the ownership and development of capabilities within each platform

-Advise and recommend on upgrading existing systems and installing new software to ensure maximum efficiency

-Engage technology and Information Security resources as required to ensure alignment to IT strategy, architecture, principles and safe service introduction of applications

-Manage risks and issues associated with the application landscape and escalate where necessary

-A track record of recent management of software implementation projects, with demonstrable experience of data migration, testing, and experience of implementing large systems using project management methodologies, e.g. Prince II or Agile.

Candidate Specification

Key Skills & Experience:

Essential:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience as an Application Manager or similar role, with NetSuite ERP and Boomi.
• End-to-end functional, process, and technical knowledge of NetSuite.
• Strong management skills being capable of leading a team in line with the company strategy.
• Experience of testing software, reviewing code created by other team members and actively contributing to the continuous improvement ethos within the team.
• Implementing new standard practices and identifying where improvements are to be made.
• Capability to take an active and supportive role in managing and helping colleagues learn new features and techniques.
• Ability to liaise with stakeholders to ascertain requirements.
• Have the experience to review document changes, technical designs, update manuals, and release notes.
• Willingness to continuously improve knowledge and stay up to date with the latest development techniques and technology.
• High technical understanding of IT systems and interface methods.
• Experience of Business Case development, with experience of managing Supplier SLA's and relationships to develop and deliver effective solutions.
• Customer focused and the ability to deal effectively with end-user problems.
• An ability to motivate, collaborate with, and lead others with a successful track record in providing direction and managing performance of staff.
• Experience of identifying and implementing significant process improvements to deliver quantifiable business improvement. Ability to solve problems and think analytically. Strong organisational, project, and time management skills.
• Technical experience of managing core business applications ensuring they are secure, stable and fit for purpose. Ability to drive strategy based on industry best practice.

Desirable:

• Integration, customization, and support experience.
• Understanding of JavaScript, structured query language (PL/SQL), and relational database design.
• Experience working with Agile development frameworks.
• Front-end development experience using JavaScript frameworks such as Angular and React.
• Preferred Certifications: NetSuite Suite Cloud Developer II, Administrator.
• RESTLet, and Workflow.
• Preferred experience with Zendesk and Sererra.