Digital Business Process Analyst/Lead

Role Purpose:

We are entering an exciting phase of digital transformation, with a strategic focus on optimizing people and processes to build a sustainable team capable of running and operating digital platforms efficiently. In this pivotal role, you will play a crucial part in shaping and driving this evolving landscape.

As the Process Engineering Lead, you will work closely with cross-functional teams to orchestrate and facilitate the development and continuous improvement of processes. Your expertise will be instrumental in streamlining workflows, enhancing collaboration, and fostering a culture of process excellence. Through your leadership, you will bridge the gap between technical and non-technical stakeholders, enabling a sustainable operating model for data and digital platforms and accelerating our digital transformation journey.

Responsibilities:

• Baseline and comprehensively document the software development processes across digital and data platform teams, establishing a solid foundation for process optimisation.
• Plan, facilitate, and manage workshops with engineering teams to identify process improvement opportunities and drive collaborative solutions.
• Collaborate closely with engineering teams, managers, and architects to establish baselines and implement effective methodologies for measuring and improving developer productivity.
• Develop and implement a robust framework for continuous process improvement, enabling platforms to deliver faster and more efficiently.
• Work closely with engineering managers and teams to define and implement process-level KPIs and reporting mechanisms, facilitating progress tracking and data-driven decision-making.
• Design and deliver comprehensive training programs to upskill teams on newly defined processes, ensuring seamless adoption and integration.
• Spearhead research and development initiatives to explore innovative approaches to process documentation, measurement, and improvement, fostering a culture of documentation and enhancing engineer productivity.
• Document best practices, create checklists, and establish team principles that promote an inner-source culture philosophy, encouraging collaboration, knowledge sharing, and continuous improvement.

Skills & Experience:

• Proven track record in business analysis, organising workshops, data analysis, and process engineering within technical environments.
• Proficiency in BPML, UML, Flow Diagrams, and tools like Confluence, PowerPoint, Lucidchart, and Visio.
• Experience in designing and implementing surveys for process efficiency and productivity measurement.
• Strong knowledge of e-commerce, microservices, CRM, and data lake architectures.
• Excellent problem-solving and documentation skills, with the ability to break down complex issues and present them clearly.
• Proven ability to collaborate effectively with cross-functional teams, including technical and non-technical stakeholders.
• Experience working in agile environments and familiarity with Lean methodologies and SAFe (Scaled Agile) frameworks.
• Outstanding communication and storytelling abilities, with the ability to adapt to diverse contexts and audiences

Please share your latest CV to Shary Malik.