Field Service Engineer

A global defence and security company are looking for a skilled Field Service Engineer to join their team! This role is primarily field-based, supporting customers worldwide by performing various tasks on naval vessels, commercial ships, and shore-based systems. This offers you the opportunity to travel around the UK & globally, working on cutting-edge projects across naval vessels, commercial ships, and shore-based systems.

Responsibilities

• Regular travel within the UK and to various international destinations is a key aspect of this role, with the possibility of short notice travel requests. However, most trips are brief, typically lasting no longer than two weeks.
• Perform service interventions, including installation, commissioning, troubleshooting, and acceptance testing.
• Provide detailed service reports and expense documentation promptly upon completion of each task.
• Maintain effective communication with line management, reporting any technical issues encountered in the field.
• While in the office, assist the Customer Services Technical Helpdesk by responding to customer emails and, when necessary, creating Technical Advice Sheets.
• Always aim for excellence in Quality, Improvement, and Customer Satisfaction.
• Adhere to all Health and Safety regulations during working hours.
• Complete required training courses as needed.
• Occasionally, be prepared to work beyond the standard 37-hour week or outside of regular hours while adhering to contractual obligations.

Requirements

• Ability to read and interpret technical manuals
• Strong background of using various hardware and software applications.
• Knowledge of basic Networking
• Full driving licence
• Valid passport
• ONC qualified preferably but not essential.