Desktop Support Engineer

Desktop Support Engineer

Location: Oxford - Onsite

Salary: £30,000

Here at Khuda Technology, we have partnered with a global Managed Service Provider (MSP) seeking a highly skilled Onsite Support Specialist. This role is ideal for a professional with a strong background in onsite services, particularly within manufacturing plants.

Key Responsibilities

Deskside Support:

• Printer Support: Provide onsite support for printer issues escalated by the Managed Print Service Provider.
• First Contact: Act as the first point of contact for end-user issues, escalating to Level 3 support as necessary.
• Apple Devices: Install, configure, and troubleshoot Apple devices.
• Device Management: Manage desktop encryption, anti-virus/malware solutions, and other applications.
• Incident Management: Resolve incidents and service requests escalated by the ServiceDesk.
• Endpoint Management: Ensure all devices are compliant with endpoint configuration policies.
• Re-imaging: Wipe and re-image desktops and laptops for leavers or faulty devices.
• Security: Execute remedial actions to disable and remote wipe lost or stolen devices.
• Peripherals: Install drivers and troubleshoot connectivity to printers, scanners, and quality control gauges.
• Device Imaging: Image new laptop and desktop devices using agreed Windows 10/11 Build.
• Compliance: Adhere to client policies and remediate exceptions through follow-up with device owners.
• Troubleshooting: Work closely with infrastructure, application, and network teams to troubleshoot site issues.
• Meeting Room Support: Manage and support MS Surface Hubs, LogiTech Tap devices, and A/V equipment.

Data Center/Server Room Support:

• Scheduled Activities: Manage scheduled power-down activities and support requests to third-party providers.
• Hands and Eyes Support: Resolve data center issues that cannot be resolved remotely.
• Firmware Updates: Manage firmware updates to resolve incidents and maintain hardware.
• Hardware Health: Monitor hardware health using provided tools and visual inspections.
• Disposal Coordination: Coordinate the removal and secure disposal of technologies.
• Installations: Manage installations to provide power and network connectivity.
• General Hygiene: Maintain data center cleanliness and escalate health and safety risks.
• Environmental Monitoring: Monitor and escalate risks related to heat and humidity.
• Hardware & Software: Provide onsite support, including installation, testing, and maintenance.

Technical Skills

• Devices: Proficient in installation and support of desktops, laptops (Windows and Apple devices), and peripherals (printers, scanners, quality control gauges).

If you believe this role is the right fit for you, please don't hesitate to apply.