Digital Support Technician Apprentice (Hull City Council)
Estio Training have an exciting new opportunity for a Digital Support Technician with Hull City Council based in central Hull.
Role
- To ensure excellent customer service
- Monitor the Assyst Ticketing system to resolve calls at first point of contact
- Receive phone calls from users requiring support
- Remote support to customers (Troubleshooting)
- To interrogate Specific ICT systems and process a range of routine and sensitive information
Training
- The role offers the opportunity to progress into suitable roles with the organisation
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- Monday - Friday. Shifts to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 26th May 2025
- Start Date
- Monday, 2nd June 2025
Desired Skills
- Communication skills
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Computer literate
- Microsoft Office products
- Have a professional manner
- Clearly spoken
- Professional telephone manner
- Interest in IT
- Self motivation
- Flexibility
- Prioritise own workload
- Meet deadlines
- Time management
- Ability to work independently
Qualifications
- 5 GCSE's including English Language and Maths GCSE, grade A*-C/9-4 or equivalent (Essential)
About the Employer
Kingston upon Hull City Council
Hull City Council is the governing body for the unitary authority and city of Kingston upon Hull, England. They have over 1800 employees and are dedicated to providing the best service possible.
- Company
- Kingston upon Hull City Council
- Location
- Alfred Gelder Street, Hull, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted
- Company
- Kingston upon Hull City Council
- Location
- Alfred Gelder Street, Hull, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted