SC cleared IT Service Manager - Outside IR35

An SC cleared IT Service Manager is required for an initial 9 month contract. This is a hybrid role requiring 3 days per week on site in Milton Keynes and is outside of IR35 Essential Skills and experience: *ITIL Expert (V3) or ITIL Managing Professional (V4) Qualified *5+ Years working within an IT Service Management environment *Ability to analyse problems and issues and develop practical solutions *Knowledge of SLAs/ OLAs/ Contracts and their relationships *Track record of achieving performance & delivery targets *Ability to develop solutions with focus on customer needs *Working use of Microsoft Productivity Tools - Excel, Word, PowerPoint etc *Experience of managing complex stakeholder groups with differing requirements and priorities *Ability to deliver and continually improve high quality management information and reports, including delivery to senior stakeholders *Knowledge of ServiceNow and other Service Management toolsets Desirable: *Experience of working within Government, ideally with a background in Defence or National Security, *Experience of working with information and technology classified at SECRET *Knowledge of Information and Communication Technologies, namely network and infrastructure services *Experience of managing professional services *Experience of managing services to international client bases *Experience of Process definition, administration, measurement, management and audit, namely on ISO9K, 20K & 27K *Experience working within a matrix environment *Experience of Line Management Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.