It Technician Apprentice

Based in IT you will support the College to develop the use of new technologies to enhance teaching and learning. As an apprentice, you will work towards achieving Level 3 Information Communication Technician qualification and will be offered a wide range of training and development opportunities, to help build essential employability skills. Duties include assist with IT security systems plus more.

Key Tasks / Responsibilities:

The post holder will need to have an excellent approach to customer service to fulfil the responsibilities of the post. The post will be based at the College Main site and will involve a range of day-to-day support challenges in a fast-paced environment

1. Follow all procedures in response to fault reporting on the computer helpdesk and work with Computer Services staff in the timely resolution of technical faults.

2. Assist with IT security systems.

3. Work with the Computer Services team to ensure an effective departmental service is provided at all times, including assisting with the provision of print room services.

4. Manage the helpdesk system and telephone calls as necessary and assist staff and students with IT-related queries

5. Carry out daily System Administration tasks

6. Other duties commensurate with the grade of post, including exam invigilation, as required.College Responsibilities:

·         Contribute to the quality improvement process;

·         Work within health and safety guidelines and be aware of your responsibilities for health and safety;

·         Adhere to College policies and procedures;

·         Promote and safeguard the welfare of young persons and vulnerable adults;

·         Value and promote equality, diversity and inclusion;

·         Undertake professional development to ensure skills and qualifications are up to date;

·         Participate in meetings and events as required, e.g. Team meetings, parents’ evenings, etc.

·         Work co-operatively with colleagues and show commitment to the College and its mission.

·         Adhere to College Support (customer service) Standards;

·         Adhere to College Values: Community – caring, collaborative and inclusive; Opportunity – accessible, aspirational and transformative.

Disclosure & Barring Service:   This post is subject to a satisfactory enhanced DBS Certificate

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Team working
• Flexible
• Reliable
• Microsoft 365 skills

• English GCSE or equivalent, grade C/4 (Essential)
• Maths GCSE or equivalent, grade C/4 (Essential)