1st / 2nd Line IT Support Engineer

2nd Line IT Support Engineer. Based just outside to the East of Leeds but travel into Leeds city centre required as part of the role, my client has a new requirement for for an 2nd Line IT Support Engineer. This role offers 2 day remote / with 3 days site-based working.

You must have 2 years plus experience within a similar IT support/desktop support role with the ability to actually resolve calls. You must have technical skills in Windows 10/Windows 11, Active Directory, Desktops, MS Office, good problem-solving skills, clear & concise telephone manner.

Please note: There will be a requirement to travel to different sites to cover, projects, meetings, etc – Full driving licence preferred. You must also have a flexible approach to working hours as the role does require out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra £2k on-call allowance).

You must have:

• Excellent communication and interpersonal skills.
• At least 2 years IT support experience in a similar role.
• Windows 10/Windows 11.
• Active Directory.
• Good analytical and organisational skills.
• Working knowledge of Microsoft Desktop OS.
• Good working knowledge of Microsoft 365 applications.
• Good working knowledge MS Teams.
• Working knowledge of Wi-Fi in a commercial environment.

Role involves:

• Provide 1st/2nd line support for end users.
• To assist with the development and implementation of IT policies and procedures.
• Day to day administration of the networks hardware, software, infrastructure and end users.
• To assist with IT Network and Systems issues.
• To provide remote monitoring and on-site system support.
• To support the EPOS, ticketing and telephone system applications.
• To monitor IT security and support the administration functions.
• To support a number of IT projects, upgrade and change programmes.
• Ensure Backups are working correctly.
• Management of Spam/Anti-virus systems
• To carry out other duties as required.

Please send your CV ASAP and I will get back to you!