Delivery Manager (XN08)

Job description

Job responsibilities

The post holder is required to liaise, work collaboratively, support good practice / learning, and develop good working relationships with key stakeholders across a range of internal and external stakeholders at all levels in support of delivering the programme objectives. Key relationships include:

Managerial, technical, clinical and administrative user groups within the Trust

Staff working in other NHS or associated system or clinical service provider

IT system suppliers and NPIC Partners

Programme leads, project managers, technical leads and other NPIC team members as necessary

The post holder will utilise their in-depth knowledge and experience of delivering IM&T and/or clinical systems to manage a wide range of digital deployments ensuring that the deliverables are produced to the required quality, within a specified time frame, within budget and that the project organisation is consistent with the complexity of the project.

Monitor, control and support solution deployment; ensuring process, project plans, methodologies and procedures are in place and followed.

Because of the nature of their work, the post holder must be able to plan and organise a number of complex activities or programmes, which require the formulation and adjustment of plans.

Prepare realistic and achievable plans to implement new systems, support policy and service development implementation and transformational change, and continually monitor progress.

To use specialist knowledge to ensure that deployments are carried out effectively, efficiently and in compliance with Trust Policies, Procedures, good practice guidance and in line with national service standards and policy direction and in accordance with digital delivery and project management best practice. This includes specialist techniques to analyse and document current working practices.

To develop, maintain and monitor plans for projects, tailoring the plans in accordance with the complexity of the project. This includes the management of a substantial delivery budget during the course of the project. This will vary by project.

To manage complex projects that have an impact throughout an organisation. Proven ability to drive projects and initiatives from conception through implementation while improving processes and best practices.

Manage the performance of external suppliers and their delivery of the agreed contract.

Monitor substantial project/programme budgets and performance related IT delivery contracts

To develop appropriate communication plans and communicate at all levels within the organisation with both IM&T and non-IM&T staff at a high level of complexity on subjects within their area of responsibility. This includes liaison with the test and release, incident and clinical management teams.

To diagnose complex deployment problems by analysing information and data in order to recommend a solution.

To document the lessons learned from the deployments and communicate these to a wide range of staff (internal and external) either by presentation or formal report. This includes the facilitation and contribution of post deployment reviews.

To use specialist techniques to contribute to appropriate changes in working practice, in order to delivery measurable benefits of the new digital solution.

To manage the performance of the assigned project managers and ensure their personal & professional development needs are addressed.

Other duties as commensurate with the grade and role as agreed with line manager.

Person Specification

Skills & Behaviours

• Capable of building relationships and working with clinical & non-clinical staff at all levels.
• To be able to communicate complex issues effectively to users using non-technical language
• Strong stakeholder management, in particular balancing the needs and requirements of NHS Trusts, Suppliers and the programme with a comprehensive portfolio of projects
• Able to manage complex, multifaceted projects across multiple locations and customers
• To work within a multidisciplinary team to configure and optimise solutions
• Good problem solving skills to resolve issues and bugs efficiently

• Use appropriate behaviour when dealing with staff performance and disciplinary issues.

Qualifications

• Masters degree or equivalent experience
• Prince 2 Practitioner qualification
• Evidence of continued professional development

• ITIL foundation qualification
• MSP Practitioner qualification
• Process re-engineering

Other Criteria

• Proven ability to drive projects and initiatives from conception through implementation while improving processes and best practices
• Development and monitoring of complex project plans
• An ability to analyse and resolve complex problems
• Can sustain the necessary concentration when analysing complex issues and report planning
• Proficient in the methods and techniques for writing effective reports

Experience

• In-depth knowledge of appropriate methodologies to support the management of deployment projects / programmes
• Proven ability to plan and manage projects which deliver IM&T systems & support in complex clinical environments which required clinical & non-clinical staff to modify their way of working
• evidence of highly developed specialist knowledge in all aspects of application implementation and change management. To have been attained in an Digital environment within a large organisation
• Has significant experience of matrix management of project resources to successfully deliver substantial projects
• Has successfully introduced new or updated IM&T systems to meet user requirements
• Working knowledge of Microsoft desktop suite and project management software
• A thorough understanding of all policies and procedures governing the Trusts approach and delivery of IT projects

• Experience of working within an acute Trust or has NHS Experience
• Knowledge and experience within digital pathology or radiology and with PACS applications
• Knowledge of MS Project and other project management tools
• Experience of Business Process Mapping and process mapping tools

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

https://www.leedsth.nhs.uk/