Private Healthcare Service Development Manager (XN07)

Job description

Job responsibilities

This is an exciting opportunity to join Leeds Teaching Hospitals Trust as a Private Healthcare Service Delivery Manager. The role will be directly accountable to the Director of Transformation for the provision of a comprehensive and effective high quality Private Care service. The Service Development Manager will ensure compliance with the relevant Trust policies in relation to Private Patients.

It will be the role of the Service Delivery Manager to review current service practice, engage with clinicians providing or wishing to provide private healthcare through LTHT to understand the service, setup the Practice in Privilege contracts as appropriate. You will be asked to work closely with CSU management teams across multiple trust sites to ensure consistent private service is being provided and be a key link between clinician, patient and service teams.

As the successful candidate you will be instrumental in ensuring a successful delivery of private practice in compliance with CMA guidelines including PHIN regulations. You will support the Trusts aspirations to maximising income from private patients, promoting effective practices.

You will be required to work with the Financial team to ensure comprehensive budget and income reviews for the Private Patient Unit, Communications team and the Director of Operations in the development of the future strategy of the service.

Private Patients

Assists CSUs, Medical Practitioners with the collection of information and data necessary for applying appropriate charges to private patients or their representatives.

Work with the CSUs to ensure all Private patients have beds booked before their admission.

Ensure there is pre payment processes in place and that payments are received in advance of any diagnostic, Outpatient procedure or Surgery is completed.

Assists in determining and calculating fixed costs procedure process as requested by consultations and patients. Also provides guidance and advice relating to pricing of paying patient services with the Trust.

Notifies consultants of all confirmed bookings, taking necessary action if payment and / or agreement forms have not been received prior to admission.

Coordinates weekly returns for all paying patients, ensuring that all monies due are identified to the Finance department.

Work with the CSUs to ensure that processes are in place to oversee the registration all new private patients on the relevant system, subsequently checking discharge dates, correct status and follow up appointments.

Work with the Medical Practitioner, CSUs to ensure theatre sessions are found and booked with appropriate equipment. Work with Preoperative assessment team to ensure the patients are booked for pre-op if necessary.

Ensure that there are effective processes in place to inform patients of impending admission or outpatient attendance advising re undertaking to pay forms and medical insurance

Maintain effective relationships with insurance companies

Inform Finance of the correct allocation to pay staff members. Working with finance department to ensure invoices are raised in a timely basis to private patient accounts.

Working with the payment team ensure that the fee and/or insurance details are paid and confirmed prior to the appointment or each patient admission.

Co-ordinate and lead on regular training and awareness with key staff and ongoing support, to ensure all individuals involved with private patients.

Ensure adherence to any agreed private patient tariffs across the organisation.

Highlight any concerns around changes to fixed prices in relation to relevant code of conduct.

Meet with patients to discuss the potential for becoming a private patient.

General duties

Monitor and develop standards of service provision, paying particular attention to communication skills, ensuring an efficient consumer sensitive approach is adopted.

Assist as necessary with the investigation of complaints, ensuring that complaints are used positively to improved services.

Assists with the review of written policies, procedures and guidelines ensuring acceptability to the audit function

Ensures compliance with Department of Health and COSHH regulations

Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information.

Communicate information, risks, issues and dependencies, including briefings and reports to the relevant governance structure.

Undertake complex and detailed and sensitive information analysis of specific projects/reports requiring high levels of concentration.

Update, maintain, organise, gather and analyse information to predict financial charges.

Contribute to the information management of performance, taking a lead for specific projects

Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested in line with PHIN guidelines.

Attends updates and briefings provided by the Department of Health, and others, on the application of the Charging Regulations.

Keeps up to date with changes to guidance and legislation, briefing other staff members as required.

Proposes changes to own project/function, informing policy and making recommendations for other projects delivery

Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to project management.

Provide specialist training, advice and support on own role/responsibilities where necessary

Support training relevant staffing areas

Deliver against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.

Ensure accurate and open communication researching and drafting correspondence and papers and ensuring the management of specific tasks.

Monitor compliance against patient satisfaction returns in line with PHIN guidelines.

Ensure a good understanding of the PROMS process and when required ensure that private patients complete the relevant questionnaire.

Any other duties appropriate to the post.

The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.

Person Specification

Experience

• Experience of middle management level
• Specialist knowledge of managing multi-professional teams underpinned by formal management training
• Successful operational management in a multi-professional environment
• Day-to-day people management including appraisal and objective setting, recruitment and retention
• Management of complex budget
• Operational planning and implementation including strategic planning and options appraisal, and change management
• Recruitment, selection and retention of senior key personnel within the organisation; attendance management; appraisal and objective setting;

• NHS management experience

Skills & Behaviours

• Knowledge of the working of the NHS and wider healthcare system within England
• Understanding of the NHS modernisation agenda.
• Knowledge and practical understanding of financial and commissioning frameworks
• Knowledge and application of key policies and procedures to include access targets; Booking and Choice; Health and Safety; HR Guidance and toolkit; Attendance Management
• Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
• Working well under pressure of time and resources
• Negotiation and influencing skills and diplomacy

Qualifications

• Educated to degree level or equivalent professional qualification.
• Management qualification or post graduate diploma.
• Career progression through continuing professional development.

• Masters level in a related field

Other Criteria

• Able to communicate in a complex service
• Change management skills including service reconfiguration
• Analytical skills, literacy and numeracy. Ability to analyse data and formulate reports
• Understanding and experience of information analysis essential for communicating business, finance and workforce plans
• Able to develop effective working partnership skills within and beyond employing organisation
• Able to deliver outcomes within a culture of ambiguity
• Manage clinical and business risks developing action plans to improve performance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

https://www.leedsth.nhs.uk/