Principal Pharmacy Technician IT systems and Operations

Job description

Job responsibilities

Key Result Areas & Performance:

1. To lead on the operational management of Health & Safety, Security, Human Resources policy and procedure production and implementation across the Pharmacy department.

2. To lead on the management, emergency response and update of pharmacy systems such as but not restricted to pharmacy IT, robot, and fridge temp monitoring.

3. To support the Chief Pharmacy Technician/Pharmacy Operations Manager with the organisation of the staff resource for weekend working. Including:

a. updating weekend teams

b. production of bank holiday and weekend rotas

c. ensuring that scheduled time off is routinely recorded in the department diary/E-Rostering system

d. helping to manage the gaps in weekend teams, seeking volunteers and booking bank/agency staff when required.

e. providing advice to staff when queries are raised and resolving minor issues.

4. To participate in strategic planning (including Business Continuity Planning), providing feedback and advice regarding operational issues to best inform the planning process.

5. To support the Performance and Quality Review (PQR) group on behalf of the operational team. Working with the Pharmacy Business Support manager to ensure that data is collected and entered onto the monthly scorecard.

6. To Support and assist the Chief Pharmacy Technician/Pharmacy Operations Manager through attendance at Trust Committee meetings relevant to the pharmacy operational service as required.

7. To arrange Pharmacy Operational Group meetings, to review the agenda and share with the group to maintain the action log ensuring tasks have been completed within the agreed timescales.

8. To facilitate the production of appropriate business cases to support pharmacy operations and Patient Services.

9. To fulfil accuracy checking duties in the dispensary.

1. To develop business cases/project initiation documentation/project plans, with the support from the Chief Pharmacy Technician/Pharmacy Operations Manager.

2. To lead on project management for IT and systems service developments in pharmacy.

3. To chair project meetings, producing terms of reference, ensuring that appropriate group members are identified, agendas produced and emailed out to participants, notes taken, and meetings minutes completed, meeting rooms are booked.

4. To delegate tasks to project group members, produce highlight reports and manage project progress.

5. To manage the process of project implementation into business as usual.

6. To collect data for benefits realisation from project implementation.

7. To complete post-project evaluations to demonstrate benefits realised.

Pharmacy Staff Engagement and Wellbeing Group

1. Support the Chief Pharmacist in leading the Pharmacy Staff Engagement and Wellbeing Group.

2. Manage the action plan, ensuring tasks have been completed within the agreed timescales. Organise and conduct staff surveys to help understand staff opinion and get real time feedback.

3. Organise and facilitate staff meetings, to get direct feedback from staff on progress with initiatives and their experience of work in general.

4. To be a wellbeing champion for the pharmacy department and recruit other champions, supporting them with staff concerns and informing staff how to raise the concerns that they have.

1. To be the pharmacy rep for health and safety matters relevant to the department.

2. To provide leadership if a H&S event occurred, supporting the site manager, or coordinating a response in their absence.

3. To ensure that all necessary annual H&S audits are completed.

4. To carry out risk assessments and produce reports relating to health, safety, and security.

5. To resolve local risk management or to escalate risks to the Senior Management Group for resolution, further escalation, or inclusion on the department risk register.

6. To ensure that procedures relating to fire, security and staff safety are maintained and appropriate checks/drills are conducted.

7. To ensure that the departments have appropriately trained first aiders, fire marshals and complete COSHH records.

8. To ensure that appropriate training relating to fire, safety, security, and hazardous spills is delivered to pharmacy staff, working closely with the pharmacy education and training staff.

9. To ensure adequate levels of security are in place within pharmacy to safeguard the department.

1. To assist in managing the E-Rostering system, supporting systems to manage:

Absences due to annual leave/study leave/scheduled days off/sickness

Recording of accrued time off in lieu

Updating the system from changes to staff employment (starters/leavers/new roles)

Training managers on how to approve time off

Updating department procedures with reference to use of e-rostering

2. To be an Ascribe/EMIS pharmacy system manager, ensuring that systems are optimally configured, staff are fully trained, and systems of continuity are correctly functioning and that outputs are accurate. This includes the electronic medicines management (eMM) module.

3. To be a robot administrator, have high level access and expert knowledge of system management providing training to system users/super users.

4. To be a Prescription Tracking System (PTS) system administrator, supporting the pharmacy staff with system usage and in report production.

5. To troubleshoot/triage general IT issues within pharmacy, supporting staff by resolving issues personally or directing them to the appropriate provided of support.

6. To maintain the Pharmacy temperature monitoring system by addressing alarm state, resolving/escalating as appropriate and recording remedial actions taken for auditing purposes.

Person Specification

Qualifications & Training

• B. Pharm / M. Pharm / BSc (Pharmacy) or NVQ Level 3 plus accredited underpinning knowledge (BTEC in Pharmaceutical Sciences) or equivalent
• Professional registration with the General Pharmaceutical Council (GPhC)
• Postgraduate Diploma or portfolio demonstrating equivalent experience at senior management level and relevant short courses taught at postgraduate level
• Mandatory CPD to maintain fitness to practice

• PRINCE2 -foundation/practitioner/MSP

Experience

• Post registration experience in hospital pharmacy
• Demonstrable ability to manage service delivery to a high standard.
• Demonstrable experience of using pharmacy computer systems to issue and manage pharmaceuticals (including efficient stock control)
• Experience of managing change
• In-depth understanding and experience of human resources management, specifically relating to managing staff in the NHS
• Previous experience of an outsourced outpatient pharmacy service, either through direct service delivery or through liaison as Trust pharmacy representative
• Experience in chairing formal meetings and holding managers to account for their performance
• Demonstrable skills/experience in negotiation
• Management/delivery of a service through a service level agreement or a contract

• Project Management

Knowledge

• Knowledge of all regulations and legislation relevant to pharmaceutical dispensing
• Understanding of NHS service commissioning and pharmacy requirements for medicine usage reporting
• Commercial awareness
• Ability to analyse and interpret complex clinical information to make sound judgements where there is a range of facts and options to be considered
• Ability to prioritise and plan work effectively alone and for a team including the ability to delegate appropriately
• Ability to work on own initiative and effectively as part of a team both within pharmacy and a multidisciplinary environment
• Ability to think strategically
• Applies sound professional judgement to legal and ethical issues
• Demonstrated ability to communicate complex information effectively using clear written and spoken English and overcome barriers to understanding.
• Ability to work positively and calmly under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham High Street

London

SE13 6LH

https://www.lewishamandgreenwich.nhs.uk/