Administrator
Job summary
This is an exciting opportunity to join an established IAPT service as an Admin Assistant for the Lincoln Lincolnshire Talking Therapy Team. We are looking for an organized, flexible, efficient team player to join our busy, supportive service.
The successful applicant will be based at Lincoln LTT, supporting service delivery, working Mon 9-5 and 1 late shift per week on a rota. Duties include reception cover, book patient's appointments, input data, other general office tasks. The service will provide regular supervision and training to support this.
For further information please email Emma.pickering5@nhs.net Lincoln Admin or Meika.woods1@nhs.net philip.chilvers@nhs.net
Main duties of the job
You will require excellent communication, organisational and IT skills as well as having an exemplary telephone manner, with the initiative to work on your own at times. We are currently offering hybrid work if appropriate and rostered by the supervisor and Team manager, ensuring that office cover is maintained as the priority.
LTT is a successful IAPT service that provides a stepped care model for the treatment of people with mild to moderate common mental health problems e.g., anxiety and depression in line with NICE guidelines.
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.
This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Job description
Job responsibilities
Gathering appropriate information from a variety of sources to input accurately onto a database.
Process referral on to the IAPTus system.
Communicating sensitively with anyone coming into the department maintaining strict standards of confidentiality
General administration duties including: answering phone, taking messages, dealing with enquiries, , photocopying, and assisting with the effective dissemination of information as appropriate. Typing and producing letters, reports, faxes and e-mails to an accepted standard of quality and accuracy as required.
Collecting minimum data set information for patients prior to commencing treatment.
Assist in scheduling of appointments and diary management as appropriate using IAPTus to schedule assessment and treatment appointments.
Record all data using the appropriate information system or manually where this is required including data entry, word processing, scanning of documents for e-noting and storage.
Comply with and carry out safe practice in accordance with Trust policies and procedures, appropriate Codes of Conduct, the Mental Health Act (1983) and other relevant national and local guidance.
Person Specification
Experience
- Relevant experience of working in a general administrative background, preferably within an NHS setting
Qualifications
- GCSE in English, grades A-C or 9-4 or level 2 Literacy or equivalent
- ECDL or equivalent including basic knowledge of all MS Office packages - including Microsoft Office calendar for diary management
- NVQ level 2 Business and Administration or equivalent
- Typing/word processing or equivalent
Skills
- Understands Code of Conduct in relation to Data Protection and Information Governance.
- Organise and plan straightforward activities relating to own workload on a day to day basis, some on going, adjusting own workload in response to prevailing circumstances
- Managing own activity within sphere of responsibility. Ability to accurately input confidential data onto a database
- Excellent telephone manner
- Able to use own initiative
- Able to communicate with Service Users
- Resilience to difficult and sometimes potentially upset situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lincolnshire Partnership NHS Foundation Trust
Address
Lincolnshire Talking Therapies
The Archway
Lincoln
LN2 4WA
https://www.lpft.nhs.uk/
- Company
- Lincolnshire Partnership NHS Foundation Trust
- Location
- Lincoln, United Kingdom LN2 4WA
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £22383.00 a year
- Posted
- Company
- Lincolnshire Partnership NHS Foundation Trust
- Location
- Lincoln, United Kingdom LN2 4WA
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £22383.00 a year
- Posted