2nd Line IT Support

2nd Line IT Support

Why You'll Love Working with Our Client:

• Competitive Salary: £35 - £45k DOE
• Performance Bonus: 5% annually
• Comprehensive Company Pension
• Wellness Perks: Access to on-site and local gym facilities

Are you an experienced 2nd Line Support professional looking to elevate your career?

Join our client, a fast-paced MSP, where delivering excellent customer service is the main focus.

About the Role:

• Prioritise customer satisfaction and build strong relationships.
• Be the second point of contact for IT issues, handling queries via phone, email, and tickets.
• Work on exciting projects and assist with onboarding new customers.

What You'll Bring:

• 2-5 years within an MSP or similar environment.
• Expertise in Microsoft Windows (Active Directory), server management (Hyper-V, VMware, Dell), VDI (Citrix, RDS), networking (switches, firewalls), and backups (Veeam, off-site).
• Organisational Skills: Strong attention to detail and excellent organisational capabilities.
• Willingness to work overtime as needed in the IT sector.
• If you're ready to take the next step in your technical support career and are passionate about providing excellent customer service, apply now to join a team that values your expertise and dedication.

PLEASE NOTE: This role is fully office based.

Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.