Head of Management Information

Job description

Job responsibilities

Job Title: Head of Management Information

Team: Quality & Risk

Base Location: Lexicon House, Leeds

Line Manager: Director of Quality & Risk, SIRO

Hours of Work: 37.5 hours per week

Staff Group: Corporate

DBS Check Level Required: None Required

Vaccination Requirement Statement:

• Covid19 double vaccination not required but recommended.
• This job has been rated as Low Risk for requiring Hepatitis B immunisation.
• Flu jab recommended and will be offered.

Job Purpose:

1. To uphold and promote LCD values and ensure these are translated into working practices and service design.
2. To maintain the highest standards of personal conduct.
3. To ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision.
4. To promote and protect the interests of the organisation with all stakeholders.

KEY RESPONSIBILITIES

1. The development of an annual MI Workplan setting out key objectives for the team and service standards including liaison with internal customers and management to ensure the plan meets business requirements.
2. Line management of Information and Performance Analyst, Data Analyst and Information Officer in line with all company policy and broader departmental requirements and ownership of all timetabled frameworks for reporting activities. Responsibility for Annual Leave authorisation, Sickness protocols and PDRs within the team.
3. Ensuring that key reporting systems are fit for purpose and all data analysis and reporting meets relevant standards and is subject to quality assurance to verify and validate all data before dissemination, including storage and back-ups.
4. Develop and maintain all Organisational data dashboards using Power BI. This includes all aspects of data modelling and PowerQuery.
5. Maintaining the Azure SQL Data Warehouse. This will include the development of automated Stored Procedures to load and process data on a daily basis.
6. This role will also be responsible for the development, implementation and management of processes and procedures relating to Power BI including templates, development cycle, change control and testing.
7. Provide expert advice and guidance to users/support to the analyst team and wider stakeholders in the development of data visualisations that reflect the needs of the services and inform decision making. The post holder will act as a key BI point of contact for operational services and colleagues across corporate services.
8. To suggest and support service change and innovation, through detailed analysis of business data.
9. To facilitate the flow of mandated NHS service datasets such as ECDS and CSDS into SUS+ portals.
10. To assist with project management and offer input and insight from an MI perspective and lead on projects key to the MI team.
11. Ensure robust procedures are in place for validating and signing off all data and information reported
12. Liaise with any software system providers (TPP, Sesui, Adastra, Axixi) in respect of high-level performance reporting, data management queries and to request bespoke reporting.
13. Management of ad-hoc data requests including delegation of these and provision to Management/ external sources where appropriate.
14. Create and monitor the storage system in place for all performancerelated documents/files, including archiving of historical data, deletion of irrelevant documents and creation of any new filing systems to ensure reports are easily accessible to the team.
15. Responsibility for annual forecasts for each service in line with Winter and Summer plans as well as detailed forecasts and business intelligence to assist with pressure periods.
16. Ensure all processes used in the production, analysis, reporting and storage of data are documented, reviewed and stored including appropriate change controls.
17. Represent LCD at internal and external meetings as appropriate to role and agreed with line manager e.g. Information Governance and Clinical meetings.
18. To contribute to the development of delivery models and plans to meet contractual, statutory and organisational standards, policies and protocols.
19. To provide input to the production of business cases to support service developments and tenders.

Team

1. To set clear objectives for Direct Reports which support the delivery of the MI Workplan and Service Level Agreement.
2. To ensure that all procedures and other departmental documentation is completed and up to date.
3. To ensure that all staff are trained and able to complete other reporting activities within the team to cover times of absence etc.
4. To take appropriate and immediate action where work performance falls below the defined standard for the role.
5. To promote effective team working across clinical and non-clinical staff within the team and cross-functional working with other directorates.
6. Prioritise and delegate day-to-day tasks to the Information and Performance Analyst, Data Analyst and Information Officer.
7. Ensure the team comply with the companys Infection Prevention and Control (IP&C) policies and attend/complete yearly IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this
8. Ensure the team understand their duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.

COMMUNICATIONS & RELATIONSHIPS

• To promote effective cross-functional working which supports the achievement of the objectives, standards and protocols of other directorates.
• To ensure agreed lines of communication and reporting are implemented within the team to support all employees understanding LCD business plans, objectives, priorities and changes.
• To attend internal and external meetings representing LCD and engaging in discussions appropriate to the role and level of the post.

CONFIDENTIALITY

• To operate and ensure the team (Management Information) operates within information governance protocols and that business confidentiality is maintained at all times.

TRAINING

• To complete the defined company induction programme and core training for this role and mandatory refresher training thereafter and ensure that accurate records of training are maintained.
• To ensure all line managed staff have received the defined company induction programme and core training for their role and that accurate records of training are maintained.
• That the teams training records e.g. company mandatory training is kept up to date and corrective action taken as necessary to correct non training compliance
• To ensure all line managed staff receive an annual performance and development review incorporating the development of a personal development plan.
• Maintain the professional expertise of the team through performance review and development plans

PATIENT CARE

• To ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision.
• To ensure the management and monitoring of the highest standards or safety and quality in the delivery of healthcare and related services, and manage risk within Local Care Direct.

FINANCIAL RESOURCES

• To ensure financial policies and procedures are maintained and the budget is adhered to and that best value for money is achieved.

INFECTION PREVENTION AND CONTROL

• Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this.

SAFEGUARDING

• Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.

MANAGING SELF

• Ensure that relevant professional practice is evidence based and current.
• Ensure that continual professional development is maintained and facilitates the ability to provide care to a high standard in a way that is both safe and cost effective.
• Ensure that mandatory training is up to date and participate in training as appropriate.
• Effectively utilise time management, organisational, co-ordination and if required - management skills.
• Identify own professional development needs through the Personal Development Review process (PDR).

The main duties and responsibilities shown here are not exhaustive and the postholder will be expected to carry out any reasonable activities according to the needs of the business as directed by the line manager.

Person Specification

Qualifications

• Degree or business qualification in relevant subject or equivalent experience.

Knowledge

• Knowledge of NHS standard data sets ECDS, CSDS etc.

Skills

• Excellent communications skills- written and oral.
• Excellent IT skills.
• Confident with good interpersonal skills.
• Ability to identify and assess complex problems.
• Good presentation skills.
• Good organisational skills.
• Positive approach to change.
• Flexible to service needs.

Experience

• Managing deadlines and own workload.
• Experience of leading the implementation of a data visualisation tool (Power BI, Tableau) across a wide range of different service/business areas.
• Lead on BI-related developments.
• General background of working with Data Warehouses.

• Relational Database data modelling (relationships and primary/foreign keys).
• Creating SQL queries and views.
• Experience with Visual Basic for Applications.

Employer details

Employer name

Local Care Direct

Address

Local Care Direct

Wilmington Grove

Leeds

LS7 2BQ

https://www.localcaredirect.org/