1st Line IT Support Apprentice
Role
Why choose an apprenticeship with Matrix IT?
A fantastic opportunity to join the growing IT team of this dedicated and diverse company. Apprentice First Line Engineers are at the forefront of the business dealing with client’s issues. Responsible for providing support to clients, being the first point of contact for customers and providing backend support for our monitoring systems. Working efficiently and productively to achieve and exceed SLA’s, KPI’s, and profitability targets.
If you are someone who is adaptable, honest, trustworthy and ready for a challenge this is the role for you.
Joining the team as an Apprentice, you will be responsible for the following duties:
- Manage own daily schedule ensuring PSA calendar is accurate and up to date
- Monitor, categorise, set priority of incoming tickets
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Ensure service or project issues are resolved or escalated within agreed SLAs
- Support a wide variety of customer-specific line-of-business applications
- IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft, VMware and Citrix
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, 365 and Azure
- Recycling of Matrix and customers old equipment
- Enter time and expenses on PSA system
- Updating company asset register
Training
As a first line Support Engineer, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the team at Matrix IT combined with 25 days of off the job training at the PETA training centre in Cosham.
Progression routes will be discussed throughout the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- PETA LIMITED
- Working Week
- Mon - Fri 08.00 - 16.30 or 09.30 - 18.00 (Rotation). First 4 weeks of training will be 09.00 - 17.30.
- Expected Duration
- 22 Months
- Positions Available
- 1
- Closing Date
- Saturday, 31st August 2024
- Start Date
- Monday, 9th September 2024
Desired Skills
- Communication skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Genuine interest in IT
- Enthusiastic approach to work
- Flexible approach to work
- Good literacy skills
- Good numerical skills
- Computer literate
- Able to prioritise
- Proven work ethic
- MS Office knowledge
- Self motivated
- Desire to learn
Qualifications
- English GCSE or equivalent, grade C/4 (Essential)
- Maths GCSE or equivalent, grade C/4 (Essential)
- IT BTEC or equivalent, grade Pass (Essential)
About the Employer
- Company
- MATRIX BUSINESS IT LIMITED
- Location
- The Main Barn, Cams Hall Estate, Portchester, Fareham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,000.00
- Posted
- Company
- MATRIX BUSINESS IT LIMITED
- Location
- The Main Barn, Cams Hall Estate, Portchester, Fareham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,000.00
- Posted