L3 ICT Support Technician Apprentice – Standish High School – Wigan, WN6 0NX

Main duties:

• Assist with the day to day running of the school’s ICT network and systems.
• To be responsible for setting up audio/visual equipment when required.
• Install and setup software, hardware and peripherals when required.
• Check and update the Network Support helpdesk on a regular basis.
• Provide in-class technical support to staff/students as required.
• Be proactive in troubleshooting hardware and software issues reported to the Network Support Team.
• Update the school website and social media accounts when required.
• To co-ordinate with external agencies and companies when required for installations, service repairs and troubleshooting.
• Monitor student computer use for keywords and phrases using dedicated software.
• Monitor the use of ICT equipment and print off reports when requested by the Trust Network Manager or Senior Leaders.
• To carry out regular maintenance tasks that will minimise problems with ICT equipment such as projector cleaning.
• To provide support and assistance for staff and students on the use and setting up of ICT equipment and software.
• Carry out general administrative tasks within the Network Support Team.
• To maintain and update manual and computer records providing management reports as requested.
• Record, monitor and re-order stock as necessary, in line with financial procedures.
• When appropriate, provide training to staff/students on any equipment or software that the school implements.
• To assist in the maintenance of user accounts and permissions for students and staff.
• Configuration of network clients including allocating required software.
• To assist in the maintenance of an up-to-date inventory of ICT hardware/software and Licences.
• Manage and upload a list of pupil information for externally used websites (e.g. Kerboodle, PiXL).
• To ensure the safe disposal of ICT equipment/consumables in line with school procedures and legal requirements.
• To work with staff and students in a professional manner and promote positive impression of the support services.
• To co-operate and actively participate with others in providing quality learning for all within the school.
• To work flexibly in the interest of the school and undertake additional duties decided by the Trust Network Manager and Headteacher in line with the level of responsibility for the post.
• Maintain high standards of health, safety, and security at all times.

Essential criteria:

• Minimum of 5 GCSEs Grades (Grade A*-C/9-4) including English & Maths or equivalent qualifications
• Understanding procedures with regard to safeguarding
• Be aware of best practice with regard to working with young people
• Ability to work as part of a team and individually
• Strong communication skills
• Strong interpersonal skills
• Be prepared to undergo continuing professional development as identified
• Able to work on own initiative
• To be able to work under pressure and to tight deadlines
• Experiencing of using and troubleshooting Windows based operating systems
• Experience of using and troubleshooting Microsoft Office
• Computer literate and skilled in basic IT maintenance
• Ability to identify opportunities for improvement in services
• Ability to work in accordance with the school’s health and safety policies
• Adaptable, flexible, diplomatic, tactful and committed to success
• Willingness to work occasional unsocial hours
• Be aware of Best Practice with regard to working with young people
• Excellent attendance and punctuality
• Tact, a sense of humour and a personal friendly nature

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Logical
• Team working
• Initiative

• English GCSE or equivalent, grade 4 (C) (Desired)
• Maths GCSE or equivalent, grade 4 (C) (Desired)