IT Support Analyst - 2nd Line IT Support

IT Support Analyst - 2nd Line IT Support. Circa £40k - £43k + £1k Bonus + Benefits Package. Location - Onsite 5 Days - St Albans, Hertfordshire. Permanent. T6/MN/18688.
Must be eligible to work in the UK.

The IT Support Analyst will provide localised onsite support covering 1st & 2nd Line Support - will be the focal point for all on-site-based user IT Support. Own of all IT Support Incidents & Service Requests from end-to-end.
*The role does NOT involve out of hours support.

Skills Experience Required: 

• 2nd Line or 3rd Line IT Support - onsite support experience.
• Office 365 - core Microsoft products.
• Active Directory - Group Policy.
• Video Conferencing - Zoom.
• Core DNS & IP Address support.
• Networking - Cisco/HP/Aruba LAN/WLAN/WAN Technologies.
• Desktop Hardware & Peripherals (PCs, Laptops, Monitors).
• Network Printing.
• Intune - MDM management.
• Cloud & Connectivity - have an awareness.
• Citrix.
• Linux - SAP on Linux.
• AWS.
• Centralised Architectures.
• Stakeholder Engagement - ability to communicate with all levels.
• Analytical & Problem-Solving skills.
• Collaborative approach to teamwork.
• Excellent communication & interpersonal skills.

Benefits: Bonus, Private Medical Insurance, Company Pension, Holiday Purchase Scheme.

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