LCL Customer Experience Partner Apprentice
You will handle end-to-end processes within LCL (Less than Container Load). Liaise with other key parties including third party suppliers and other Maersk offices around the world. Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency.
Role
Tasks and Duties:
- Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines.
- Produce internal and external reports and statistics as required including client KPI reporting.
- Monitor the performance of third party suppliers with the aim of identifying areas for improvement.
- Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it.
- Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process.
- Participate in Supply Chain Management project teams.
- Work on other ad hoc tasks and projects as requested.
Skills Required:
- Passion for customer satisfaction and service excellence.
- Ability to use rigorous systematic approach and being a strategic thinker to solve complex problems with effective solutions.
- Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices.
- Expertise with Microsoft applications: Word, Excel, Outlook.
- Outstanding attention to detail.
- GCSE grades 4-9 (or equivalent) in English and Maths (essential)
Training
- Level 3 Business Administration apprenticeship standard, which includes:
- Level 1/2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
This apprenticeship will be delivered in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed.
Upon successful completion of your apprenticeship there may be the opportunity for a permanent role within the business.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- SR APPRENTICESHIPS LIMITED
- Working Week
- Monday to Friday, 8am to 5pm hours to be confirmed
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Thursday, 25th July 2024
- Start Date
- Thursday, 1st August 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English and Maths GCSE or equivalent, grade 4/c or above (Essential)
About the Employer
Maersk Logistics and Services Limited
An integrated logistics company working in 130 countries and founded in 1904. Maersk's business activities include shipping, port operation, supply chain management and warehousing. At Maersk, our strategic vision is to become the Global Integrator, offering truly integrated logistics solutions that connect, protect and simplify our customers’ supply chains.
- Company
- Maersk Logistics and Services Limited
- Location
- 12th Floor The Plaza, 100 Old Hall Street, Liverpool, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £21,000.00
- Posted
- Company
- Maersk Logistics and Services Limited
- Location
- 12th Floor The Plaza, 100 Old Hall Street, Liverpool, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £21,000.00
- Posted