Development Service Delivery Manager

Job description

Job responsibilities

Theobjective of the Informatics Merseyside Development Service is to develop digital solutions through collaboration and innovation. We are a high performing team, consistently looking to evolve our best practices, knowledge, and skills to provide innovative digital solutions to our partners and customers.

We are a customer orientated service that is responsive and effective in the delivery of the digital requirements of our Partner Organizations (POs) and Customers in line with local and national IM&T priorities. The Development service provision is required to keep pace with ongoing development of technologies, providing solutions that are interactive for the end user and support changes in models of care delivery within the NHS and the need for agile working. The requirements now are increasingly for advanced custom development capabilities, using an array of platforms, languages, and technologies.

The Development Service Delivery Manager will work with a range of stake holders (both internal and external) to ensure that developments are delivered to support our partners and customers objectives. The post holder will be responsible for the delivery of solutions across all partners and customers, ensuring that all development work is completed within agreed timescales to the appropriate specification, managing quality assurance and deployment.

Principal Responsibilities:

1. Manage the development lifecycle, from capturing and documenting Partner and Customer requirements (including generating proposals and organising software demonstrations), prioritising work alongside competing demands, through to the delivery and transition to business as usual support.

1. Receive and assess complex enquiries and requests for service from IM Partner Organisations, Customers and potentially other Trusts and transition those requests into the development lifecycle as appropriate.

1. Interpret and communicate complex and highly technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties.

1. Support the creation of designs and mock-ups for new solutions.

1. Manage small teams on quick turnaround projects to create highly interactive applications and products, which includes customer projects, core technologies and internal product development.

1. Collaborate with the development team to identify user acceptance criteria to gain Trust sign-off of work items, and manage the quality assurance (QA) and testing of solutions to ensure that they meet the agreed criteria.

1. Take responsibility for the testing of solutions, ensuring cross-browser, cross-platform, and/or cross-device compatibility and compliance to specified standards such as accessibility standards in the user's region or domain

1. Manage the deployment of solutions into a production environment, supporting the definition/ implementation of, and adherence to, appropriate change control processes.

1. Identify and document benefits delivered through development work, carrying out research where necessary to quantify achievement.

1. Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies and author business cases and make recommendations to POs and Customers to support Innovation and the implementation of the latest technologies.

1. Implement project management methodology to control and manage risks; issues; quality; delivery of developments on time and within budget. Providing regular highlight reports and working effectively across multiple teams. Feed into the process of internal IP development.

1. Ensure that their own knowledge/skill set and that of the team remain up to date.

1. Act as a role model to others showing a passion and commitment to the role and be an example of living up to the organizational values and behaviours.

1. Provide IM&T service advice to inform IM and PO strategic business planning.

1. Encourage the adoption of Agile approaches to solution developments.

1. Ensure that all deliverables are compliant with the appropriate standards

1. Contribute to continual improvement of the Development Service as part of the management team, by suggesting improvements to processes and contributing to strategic decisions related to the service.

Person Specification

Qualifications

• Relevant post graduate qualification or equivalent experience
• Formal project management qualification (PRINCE2 and PRINCE2 Agile Practitioner) or ability to demonstrate substantial experience and success in delivering projects
• Formal IT Service Management qualification (ITIL)

Experience

• Substantial experience of successfully managing technical projects from conception through to transition into "business as usual"
• Expertise in defining and documenting user requirements
• Experience of benefits management
• Significant experience leading a team of staff in a project environment
• Substantial experience of using Microsoft Office applications

• Experience in a software development position
• Knowledge and experience of web and software packages and technologies including HTML5, XHTMLCSS3, JQuery and JavascriptASP, ASP.NET, SQL, XML, SOAP, Sharepoint.net framework, VB script, IIS, VBA, Visual Studio, JSQN
• Knowledge and experience of Content Management Systems, s (e.g. PUNCH/Umbraco)
• Knowledge of software integration and associated standards and technologies (e.g HL7)
• Experience working in the NHS
• Experience working with a development team

Communication

• Ability to communicate effectively with partner organisations, customers and external suppliers
• Ability to liaise with customers to understand and interpret complex problems
• Ability to describe technical solutions to customers in clear and non-IM&T language
• Utilise communications strategies to deal with resistance to change and/or barriers to understanding
• Strong organisational and time management skills
• Excellent problem-solving skills and ability to think logically
• Ability to work effectively with a diverse group of people and adapt to rapidly changing objectives

Leadership, Finance and IT

• A good awareness of the importance of Informatics and a thorough understanding of the benefits that development services can deliver to the NHS
• Ability to frequently travel within the wider local health community

• Own Car and Full driving license
• Basic understanding of NHS financial management principles

VALUES

• Continuous Improvement
• Accountability
• Respectfulness
• Enthusiasm
• Support
• High professional standards
• Responsive to service users
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet
• Change oriented

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Saturn House

Knowsley Business Park

Liverpool

L34 9GJ

https://www.merseycare.nhs.uk/