Senior Planning Performance and Quality Administrator

Job description

Job responsibilities

Frequent, recurrent, and ad hoc reporting and configuration on the stand-alone instance of EMIS for the locality. Liaising with S&O EMIS/RIO system working group to manage changes that are taking place. Developing monthly and ad hoc reporting for Commissioning for Quality and Innovation. Weekly monitoring and escalation of RTT and Waits for the SPMMHS. Hotspot reporting, developing trajectories, predictions and forecast planning as required on a weekly and a regular ad hoc basis. Independent problem solving is a requisite part of the PPQ role and the PPQs are consulted by the management team to advise upon and generate tools to predict and forecast possible outcomes in service changes and to respond to surges and plan recovery. Work independently to create solutions to issues arising. Identify the task, collect, and collate the data and develop reporting templates. Data cleansing for the Community services on a weekly basis to monitor accuracy, rectify and report on Data Quality errors. When data input inconsistencies are revealed, it is part of the role to advise senior staff of their responsibility to maintain compliance and ensure Trust data standards. Receive various reports from Performance Leads for validation. The role involves checking the user interface for discrepancies against BI reporting and highlighting and correcting any inaccuracies. Developing clinical consultation/document templates linked to national ICD reporting codes for each of Community services. Supporting the roll out of electronic records on the clinical system and benchmarking with NICE guidance to ensure compliance. Create clinic sessions and domiciliary daily diaries in the clinical system for Community and Wellbeing Services in the locality. Generate slot type templates to ensure data validation for reporting. Lead on the collection of Community Data Sets including SEND, MECC and LD. Create spreadsheets from Health Informatics Telecom and IT data to inform the performance of SPOA receptionists and referral administrators. Responsibility for the costings for aligned service as appropriate. Registration Authority agents for Southport & Formby Community Services. Undertake appropriate training to be authorised to carry out identity verification and configure access rights to EMIS users.In addition, perform a range of administrative tasks to maintain good RA records and processes. Analyse problems, rectify and resolve. Required to have a full knowledge and understanding of all the Community & Wellbeing services across the locality. Support and advise all members of staff within the SPMMHS including the Service Managers on all aspects of the clinical system

Communication and Relationship Skills Receive incoming telephone calls, dealing with enquiries and passing on more complex queries to the appropriate member of staff. Ensure all callers receive a prompt, courteous, non-judgmental, and well-informed response. Create, produce, and distribute promotional and training materials. Assist in sending out confirmation letters and preparing documents and resources for training days and when requested, assisting on the training day. Assist in sending out information, appointments, and resources for educational programmes. Contact external organisations with regard to promotion of the service. Communicate effectively as a team member, with other work colleagues. Complete the retrieval of health records for Subject Access requests in a timely manner and in line with Information Governance policy. Collate and forward information returns to a pre-arranged time schedule. Notify Business Administration Manager and/or Team Leader in a timely manner when changes to clinic schedules and templates on the electronic patient administration system are required. Deliver analytical narrative for complex reports and feedback to Trust Management. Disseminate sensitive information based on medical and service reporting. Provide and received information which may be complicated, e.g., discussing data queries with data suppliers. Provide and receive information on IM&T matters which may be complicated; provides training in own area of expertise. Build relationships within multi-disciplinary teams to supply data which underpins their service. Challenge senior clinicians with data inconsistencies.Knowledge, Training & Experience Knowledge of data analysis and associated software/computer systems acquired through diploma or equivalent experience/qualification.

Analytical and Judgmental Skills Be responsible for accurate input of data using a range of IT applications, validation checks and liaison with Business Administration Manager and/or Team Leader to resolve queries. Proactively monitor waiting time and other performance related data and notify appropriate staff members of any likely breaches in set limits. Run queries and transfer data from one package to another. Manipulate data to assist in the analysis and interpretation of datasets. Ensure clinic notes, clinic diaries and meeting room diaries are kept up to date electronically and manually. Test the effectiveness of procedures in own area and report issues to the appropriate member of staff. Analysis of business function information and complex patient services to provide an understanding of their workings. Use judgement from experience to make sense of conflicting information. Analyse and assess complex data to provide supporting evidence. Dealing with queries relating to data or information, assessing whether standard analyses are robust e.g., undertaking a data cleansing role or comparing data from different sources to ensure quality,consistency, and accuracy.

Planning and Organisational Skills Plan and prioritise day to day work to cope with variable demand and interruptions and ensure it is undertaken and completed within timescales / deadlines. Plans activities requiring adjustment due to fluctuating workload, prioritising unpredictable and conflicting demands e.g., dealing with data queries arising from information requests, such as CCGand NHS England requests. Work independently and self-directed. Administer systems for quality checks. Assist with any campaigns, exhibitions, and training events. Plan clinic rotas and departmental meetings on a regular basis including diary management, room booking and equipment. Coordinate administrative activities for multi-disciplinary training and education events. Organise office filing systems and archiving of records in line with Trust procedures. Arrange for service equipment to be checked and maintained as appropriate.

Person Specification

Essential

• NVQ4 /Diploma in Business and Administration or equivalent demonstrable experience
• 5 GCE's grade C or above including Mathematics and English Language or equivalent
• Expert knowledge of NHS data systems such as EMIS, Best, iPM, eCPA, ESR and Health Roster
• Knowledge of data analysis and associated software/computer systems acquired through diploma or equivalent experience/qualification
• Inputting and manipulating data/information into computer databases
• Knowledge of effective admin systems and ability to apply to work
• Advanced working knowledge of all Microsoft office applications e.g., Excel, Access, Word, PowerPoint
• Knowledge and awareness of working with people making health related changes

• Knowledge of community and urgent care NHS services
• Project management skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Hollins Park Hospital

Warrington

WA28WA

https://www.merseycare.nhs.uk/