Applications Support Lead apprentice - Milbank LLP - London - £22k
The apprentice will join Milbank's London IT Team. The team work closely with IT colleagues based in the New York head office.
This role will provide day-to-day helpdesk support alongside the London IT Team. As a member of the helpdesk team, they will often be the first point of contact for many of the helpdesk calls.
Role
- To ensure that everyone working in the London office consistently receives high quality IT support services.
- IT Helpdesk Support including resolving issues, troubleshooting, finding alternative solutions or escalating as appropriate to a team member or vendor.
- Providing IT support to users in person and remotely, depending on their requirements.
- When discussing resolutions or issues, explaining technical information to the end users in a way that is appropriate for their level of technical knowledge.
- Logging all work completed, and calls received on the Helpdesk ticketing platform.
- Coordinating the distribution of equipment, maintaining records of all equipment issued to the end user.
- Alongside the AV team, provide AV support and cover in conference rooms.
- For new joiners and leavers, following the on-boarding /off-boarding procedures including setup/removal of hardware/software and mobile devices upon arrival and departure.
- Create and distribute security passes for new joiners.
- Assisting new joiners on their first day with their first system login and set-up including printers, email signature, changing login password, mobile device and desk telephone.
- Telecom Support including reassigning delegates and assist to resolve any end-user voicemail issues.
- Support the team during all phases of problem diagnosis and resolution.
- Participate in the evaluation, testing and quality assurance of new software applications and updates from training and end-user point of view.
- Through on-the job training, develop knowledge and understanding of the Milbank desktop and mobile operating systems.
- Effectively communicate London office needs to other IT members.
- Help to maintain documentation for the Helpdesk tickets and/or Tip sheets, making sure they are always kept up to date and relevant.
- Follow all IT Policies and Procedures.
- Other duties as directed by the Service Delivery Manager or Head of IT.
Training
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 4 Applications Support Lead standard qualification.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0
- During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified Applications Support Lead.
- Apprenticeship Standard
- Applications support lead (level 4)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday to Friday 9.30am - 5.30pm, with a 1 hour lunch break.
- Expected Duration
- 24 Months
- Positions Available
- 1
- Closing Date
- Friday, 28th June 2024
- Start Date
- Monday, 2nd September 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Logical
- Team working
- Customer service experience
- Ability to work to deadlines
- Active listening
- Interpersonal skills
- Ability to prioritise workload
- Flexible approach to overtime
- Keen to begin IT career
Qualifications
- English Language GCSE or equivalent, grade 4 (C) (Essential)
- Maths GCSE or equivalent, grade 4 (C) (Essential)
- Computer Science/ICT A Level or equivalent, grade C (Desired)
- Computer Science/ICT BTEC or equivalent, grade Merit (Desired)
About the Employer
Milbank LLP
Milbank LLP is an elite, international, law firm with over 900 lawyers and 210 partners, based in 12 offices. With over 200 lawyers based permanently in London, it is now the second largest office in the Firm and consists of one of the most talented groups of lawyers of any US law firm in London. We advise on large-scale, high-end, complex matters usually involving multiple jurisdictions across a wide range of legal practice areas including banking & finance, financial restructuring, litigation & arbitration, corporate and private equity. Driven to deliver exceptional results for our clients, we push boundaries and challenge assumptions. That’s been core to our ethos since our founding in 1866. It fuels how we work and define ourselves, and it informs our growth and evolution as a firm. We keep impressive company. Our clients are market leaders, global innovators and paradigm-shifting entrepreneurs that advance emerging industries. Surrounding ourselves by the best inspires and challenges us constantly to reimagine what’s possible. Our London office building is among the top 1% of sustainable office buildings in the United Kingdom. It is equipped with the latest technology and communal hubs to support our fully collegiate approach to working. The Firm reserves the right to vary or amend the duties and responsibilities of the role at any time, in line with the needs of the business. At Milbank LLP we are committed to treating all our people fairly and with dignity and respect. We recruit and develop our people based on their experience, abilities and qualifications, without regard to age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, ethnicity, religion/belief, gender, sexual orientation or socio-economic background.
- Company
- Milbank LLP
- Location
- 100 Liverpool Street, London, England
- Employment Type
- Higher Apprenticeship
- Salary
- £22,000.00
- Posted
- Company
- Milbank LLP
- Location
- 100 Liverpool Street, London, England
- Employment Type
- Higher Apprenticeship
- Salary
- £22,000.00
- Posted