IT Back Office Analyst

Job description

Job responsibilities

The IT Back Office Analyst will assist in any new system implementation projects required by the Trust where there is a need for Back Office services to support these systems.

Main duties and responsibilities

Communicate and liaise with all departments as required across the Organisation and develop close relationships with other eCare/PAS support groups which include but is not limited to the eCARE development team, IT project team, eCare Training team, the Registration Authority, and the Information team.

Ensure that any logged incidents, problems, and changes are registered on the local IT Service Desk system and that these incidents, problems, and changes are monitored through to closure to the satisfaction of the affected user, department, or the business.

Participate in meetings relating to the PAS / eCARE systems development, maintenance and implementation plans and activities where these relate to the Back Office function. Meetings will typically involve both internal staff and external NHS and system support organisations.

Please refer to the Job Description for further Description

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Person Specification

Qualifications and knowledge

• Knowledge of NHS PAS / eCARE systems

• Knowledge of NHS business functions
• Knowledge of NHS business administrative functions
• Understanding of NHS terminology
• Completed mandatory eCARE/PAS training courses where applicable

Experience

• Extensive NHS experience working with PAS and eCARE systems.
• In depth knowledge of PAS / eCARE solutions
• Previous experience of design, build and testing of NHS computer systems.

• Experience of working on projects
• Experience of working within an organisation operating an ITIL framework

Skills

• Ability to work without direct supervision.
• Ability to communicate difficult and often complex information in a concise and sympathetic manner.
• Ability to liaise with all levels of staff across the Organisation
• Be able to manage complex requests and set up new requests on the system.
• Ability to prioritise workload to meet Organisations requirements.
• Ability to construct test scripts and record outcomes of tests on software releases.
• Ability to set up and maintain paper based or computerised filing system.
• Ability to produce reports for senior levels within the Organisation on the usage and quality of the data.
• Excellent inter personal skills

• Have a good eye for detail and be well organised.
• Ability to review and manipulate data as required.
• Ability to concentrate in a busy environment.

Personal and people development

• Self-motivated and able to work to tight deadlines with a flexible approach to work.
• Form good working relationships with staff in the Trust as well as other partner organisations.
• Ability to establish personal credibility with clinical and other staff.
• Ability to remain calm and composed in high pressure situations.
• Self-motivated and able to work to tight deadlines with a flexible approach to work
• Able to form good working relationships with staff in the Trust and partner organisations
• Willing to develop own skills and knowledge
• Ability to work as a member of a team
• Excellent inter-personal skills

Communication

• Ability to interpret and communicate complex technical information to both technical and non-technical staff
• Ability to communicate effectively to both clinical and non-clinical staff at all levels throughout the organization

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

IT Applications (Dept)

Milton Keynes

MK6 5LD

https://www.mkuh.nhs.uk/working-at-mkuh