PTL Validation Support Team Administrator

Job description

Job responsibilities

The post holder will be required to take responsibility for providing day to day Patient Tracking List (PTL) validation, and support within the Patients Services Department. Working with operational teams and, administration staff to develop and review ongoing management and support to administrative and operational staff for training in 18-week RTT validation.

The role is to support administrative staff to ensure that data is accurately maintained, staff are trained, updates implemented and opportunities for expansion and improvement actively pursued in support of the Trusts key objectives of Improving Patient Experience without risk to patient safety.

Please refer to the Job Description for further details

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Person Specification

Qualifications and knowledge

• Good general education including English at GCSE (grade C or above, or equivalent)
• NVQ Level 3 or equivalent experience
• Strong IT skills including Microsoft word, excel and hospital IT systems including but not limited to RPAS, PM Office, ERS, PTL, Electronic outcome form system and powerchart
• Knowledge of inpatient and outpatient WL processes.
• Knowledge of medical terminology and understanding of patients pathways.
• Understanding of confidentiality in the workplace.
• Working knowledge of Patient Access Policy.
• Strong understanding of RTT 18 week targets

Experience

• Experience working in hospital administration
• Ability to input and retrieve information on a computerized system whilst adhering to complex local and national policy.
• Experience of working in a busy environment dealing with peaks of high workload.
• Experience working with Excel, PTL, RPAS, PM office, Electronic outcome form system, Bighand/powerchart

Skills

• Excellent word processing skills / computer skills
• Evidence of working under pressure to tight deadlines and deal with difficult situations.
• Good administrative skills
• Strong organisational skills with ability to prioritise and plan a range of activities or programmes
• Good attention to detail
• Ability to make decisions using own initiative, exercising judgement to resolve patient and or staff queries

Personal and people development

• Willingness to attend training sessions to develop self and improve service provided to patients

Communication

• Effective verbal and written communication skills
• Good telephone manner
• Good all round communication skills
• Good customer service skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

W70356 Central Admin - Surgery (Dept)

Milton Keynes

MK6 5LD

https://www.mkuh.nhs.uk/working-at-mkuh