Senior IT Engineer

Job description

Job responsibilities

Please refer to Job Description for further details

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Person Specification

Qualifications and knowledge

• IT Related NVQ Level 3 or A Levels (or equivalent qualification/relevant experience).
• Degree or equivalent qualification/relevant experience.
• Hands on expertise in a broad range of systems acquired through in-depth experience or theory based learning
• Up to date IT technical qualifications e.g. MCSA, MCSE, MCITP, CCNA (or equivalent qualification/relevant experience).
• Evidence of continual personal development and specialist knowledge.

• IT Service Management qualification e.g. ITIL Foundation (or equivalent qualification / relevant experience).
• Project Management qualification e.g. Prince 2 Foundation.

Experience

• Significant experience working in a complex IT environment.
• Advanced understanding of current IT standards, capabilities and developments in desktop, network, server, storage, telephony, security and applications technology.
• Advanced working knowledge and experience of installing and troubleshooting applications and operating systems in a Microsoft focused environment.
• Advanced working knowledge of server hardware and software including Active Directory, Group Policy, Exchange and Hyper-V.
• Advanced understanding of Server and network security fundamentals.
• Advanced understanding of IP, Analogue and Mobile telephony technologies.
• Advanced understanding of Storage Area Network (SAN) technologies.
• Advanced understanding of LAN/WAN/WLAN/VPN technologies
• Working knowledge of the Microsoft System Centre suite of applications.
• Advanced knowledge of backup technologies and strategies.
• Advanced knowledge of PC imaging technologies.
• Advanced knowledge of patching, anti-virus and encryption software.
• Experience of working in a project team.
• Previous experience working in a 3rd Line support role.
• Previous experience of using Service Desk Management Tools.
• Experience of using Microsoft administrative tools.

• Understanding of ITIL.

Skills

• Strategic thinker with sound analytical and problem solving skills.
• Ability to form excellent relationships and influence and negotiate effectively in order to deliver results and commitment to customer service.
• High standard of written and verbal communication.
• Commitment to continuous professional development personally.
• Ability to interpret and communicate complex technical information to both technical and non-technical staff.
• Ability to prioritise activities of self based on changing requirements and circumstances
• Ability to work without direct supervision.
• Advanced keyboard and data entry skills, allowing accurate and consistent use of IT systems

Personal and people development

• Ability to remain calm and composed in high pressure situations.
• Self-motivated and able to work to tight deadlines with a flexible approach to work.
• Able to form good working relationships with staff in the Trust and partner organisations.
• Willing to develop own skills and knowledge.
• Ability to work as a member of a team.
• Excellent inter-personal skills.
• Ability to work in a busy environment where continuous interruptions and re-prioritisation of workload is to be expected.

Communication

• Ability to interpret and communicate complex technical information to both technical and non-technical staff.
• Ability to communicate effectively to both clinical and non-clinical staff at all levels throughout the organization
• Requires excellent communication skills both verbal and written and have the ability to communicate effectively, both formally and informally to all levels of staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

IT Technical Services (Dept)

Milton Keynes

MK6 5LD

https://www.mkuh.nhs.uk/working-at-mkuh