Associate Project Manager

Job description

Job responsibilities

Delivery practices

• Provide a clear, open and transparent framework in which teams can deliver.
• Show an awareness of delivery tools and methodologies (example: Agile, Waterfall, etc) and start to use them intelligently.
• Visualise and make visible the work of the team through a variety of tools and methods (highlight reports, stakeholder engagement, project boards, etc).

Commercial management

• Act as a point of contact for contracted suppliers.
• Understand appropriate internal contacts and processes within the department.
• Understand how and when 3rd parties should be bought into projects.

Communicating between the technical and non-technical

• Communicate effectively between technical and non-technical stakeholders.
• Support and host discussions between a multidisciplinary team, with potentially difficult dynamics.
• Be an advocate for the team externally and can manage differing perspectives.

Continuous improvement

• You know how to analyse current processes, identify and implement opportunities to optimise processes, and contribute to the implementation of proposed solutions either in context of assigned projects, or delivery processes within your team.

Governance

• Ensure we apply good governance practices to project delivery in-line with our governance framework.
• Ensure project delivery considers and incorporates good governance around commercial, information security, and clinical safety principles in the lifecycle.

Financial management

• Understand the financial impact of the work you do and how cost and budgets are created.
• Manage project finances for your assigned project portfolio, know how and when to escalate issues.

Lifecycle perspective

• Understand how the needs of the team and the product vary at different stages of the delivery lifecycle.

Maintaining delivery momentum

• Actively address internal risks and issues and know when to escalate them.
• Set the team cadence and tempo, ensuring it is sustainable.
• Ensure the team is resourced adequately to achieve its required outputs and objectives and start to negotiate / influence resourcing requirements with specialist team managers.
• Track, manage, escalate and communicate dependencies.
• Actively remove, or minimise risks, issues, or dependencies where possible.
• Understand how the risks, issues or dependencies impact the work of the team.

Making a process work

• Guide teams to focus on the output rather than the process.
• Help the team find a process that works for them.
• Support teams establish a process.

Ownership and initiative

• You can own a project issue until a new owner has been found, or the issue has been mitigated or resolved.

Planning

• Understand the importance of planning and forecasting.
• Show an awareness of different ways to develop a plan.
• Create, update, manage and monitor a range of delivery artefacts relating to your projects, examples (but not limited to):
  • Project Initiation Document (PID) and Business Case
  • Project Plan
  • Project Workbook including Risk, Actions, Issues and Dependencies
  • Project Highlight Reports
  • Project Communications Plans / Artefacts
  • Work Packages

Reporting

• Responsible for ensuring that the project management platform is kept up-to-date with all project activities across your portfolio of projects.
• Produce relevant reports in a standard format and agreed timeframe.
• Add a commentary that provides an interpretation of the data set.

User focus

• Explain the difference between user needs and the desires of the user.
• Champion user research to focus on all users.
• Prioritise and define approaches to understand the user story, guiding others in doing so.
• Offer recommendations on the best tools and methods to use.

Community of practice

• Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date

Other Duties:

• Occasional work may be required outside of core business hours to support major projects / programmes
• All other reasonable requests

Person Specification

Education and Qualifications

• Degree, or equivalent relevant level of experience
• Relevant delivery management qualification, or equivalent experience (Agile, PRINCE2, etc)

• Relevant management / leadership qualification, or equivalent experience to degree level
• Service management qualification or equivalent experience (example: ITIL)

Experience

• Experience in delivering projects, business change, or service improvement work
• Experience in creating, updating, managing and monitoring plans
• Experience championing quality to drive successful and improved outcomes
• Awareness of good financial management practices for project delivery

• Experience of supporting the transition of products from Delivery into Live Service - including service transition and assurance activities
• Mentoring and coaching others
• Experience of management products / services in healthcare (NHS)

Skills and Knowledge

• Systematic and methodical approach to problem solving
• Able to prioritise work
• Meet set targets or metrics
• Autonomous working and can delegate appropriately
• Use quality assurance testing, delivery management, and service management tooling
• Good communication skills - tailoring your message for audience, providing and receiving highly complex, sensitive and/or contentious information, able to communicate technical information in a simple way to stakeholders
• Good presentation skills - including storytelling to engage stakeholders

Personal Qualities

• Relentless focus on user needs and experience
• Problem-solving mindset - focusing on improving outcomes
• Seeing the bigger picture - understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
• Able to work well within a busy environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Moorfields Eye Hospital NHS Foundation Trust

162 City Road

London

EC1V 2PD

https://www.moorfields.nhs.uk/work-for-us