IT Officer

Our Client in the Rochdale area are looking for an experienced IT Officer . They are specifically looking for a personable individual, that is committed to customer satisfaction and with a 'can do, will do', enthusiastic approach to their work. This consideration will take equal precedence with technical skills when shortlisting.

The purpose of the role will be to provide a high quality, professional and responsive support service, ensuring high levels of customer satisfaction and helping the IT Manager to deliver overall strategy. Your day-to-day responsibilities would include the provision of a high quality, customer focused support service that includes managing the support of both internal and external clients, timely logging, monitoring, resolutions and closing of incidents and queries. You will also assist with preventative maintenance, audio-visual set up and support, security, compliance with policy & procedure, projects, documentation, and reporting.

Essential

• Previous commercial experience of supporting on site staff face to face /phone
• Experience of installation, configuration and troubleshooting of systems, network, and hardware issues.
• Windows 7/10 desktop support
• Microsoft Office/365
• Active Directory administration
• Some general networking skills to include TCP/IP

Desirable

• Previous experience setting up and supporting Audio Visual [AV] equipment
• Windows Server 2012/2016
• Anti-virus and backup solutions
• SharePoint
• Telephony & Mobile Devices
• MS Office 365
• CRM software
• Further networking skills - TCP/IP, DNS, firewalls, switches, routers, etc.
• Any suitable certification, Microsoft, ITIL, PRINCE2 or similar.

As an individual you will be customer focused with a good customer facing/telephone manner, positive, and driven to resolve issues in a timely and , IT support team. This is a great opportunity to work for a Company offering a competitive salary and career prospects.